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When i reserved up my truck at Yallo Express, the man that helped me did not go to the truck to check the actual milage and processed my order per a previous ticket foe the truck. My total milage for my trip was actually 2.3 miles and I was charged for 13 miles. I am...
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1.7
#1141114
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I was rear ended while driving a U-Haul van. Not my fault but as per lease agreement I had to pay out of pocket for damages as to the fact I didn’t get there insurance. Fine. Rental was 45. Damage charges 445. Fine paid. I’ll be reimbursted through insurance. State...
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1.0
#1140763
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I rented a car tow, the uhaul dealer attached it to my brand new truck tow ball and I drove away to pick up a car that had a new race motor installed. I pulled the car onto the trailer and the trail popped off the hitch, rammed into my brand new trucks tailgate...
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2.2
I didn't like
  • Repwest is a rip-off
#1139929
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Uhaul - 5 hours stuck on highway

Uhaul
#1133807
1.0
Details
Rented a tow behind trailer, had a tire on it blow. The trailer was so old it should not have been on the road. It took 5 hours of us waiting on the side of highway before it was fixed. we were charged in full for this horrible experience.
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Uhaul - Horrible experience

Uhaul
#1123772
1.0
Details
Bad equipment damaged property and stranded for 3 days.
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Uhaul - Devastating

Uhaul
#1123769
1.0
Details
Poor customer service, faulty equipment and damage to personal property due to negligence on uhaul part. Paid for safemove and safetow but wont pay up for all the damages they caused and wont return calls. Attorney will be used to resolve.
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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
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Uhaul - Never again

Uhaul
#1114046
Sorry customer service at management level. System was down and manager 2 levels up refused to allow paper transaction. Canceled reservation.
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Hello, First of all I would like to say Thank you for having Great service all these years i have been renting from Uhaul. We rent 5-7 times a year for pickups and delivery from Uhaul. We recently rented a truck yesterday for a delivery pickup at the airport. My...
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2.6
#1139913
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we treat our customers very well bend over backwards to help them if we do not have the equipment u reserve traffic finds u the closest location in the area with your equipment that's why we email u 1 or 2 days in advance to let know where your trailer or truck is u...
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I liked
  • It great
#1137840
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U Haul is greedy. The reason why they overcharge customers is because they have a history of releasing their own employees---good employees---who made them money. Well, when the employees who made them all this money are now gone, they see a decline in their profit...
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#1136119
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I used Uhaul and not only did they charge me once but twice the same charge. This isn't the first time they have done this to me. When I first moved they charged me 7 times ... that's right I said 7 times for the same thing. When I called I got transferred ,switched ,...
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I didn't like
  • Idiotic management in the sales and reservations call center
  • Bad employees
  • Getting charged several times for same thing
#1135838
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Resolved

returned truck to drop off at b&a blvd glen burnie md on sunday as agreed put keys in drop box 2 days later i got a charge on my debit card for 2 additional days rental called to dispute was told manager at the drop off did not check truck back in untill 3pm monday...
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2.0
I didn't like
  • Being charged for days i didnt have truck
#1135404
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Moving is a hassle. Some companies make it easier, others take advantage of people as they try to sort things out when moving their lives from point A to point B. The Main Rd U-Haul facility sells moving boxes and brags about their willingness to buy back unused...
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Anonymous
Dealer

"buy back unused with receipt"

1.0
I didn't like
  • Customer service
#1132806
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Uhaul - DO NOT TRUST "PROFESSIONAL INSTALLATIONS"
In March of last year, I paid over $400 dollars to have my hitch and wiring "professionally installed" by Uhaul. A couple of months later, as I was making my way to my car and unlocked it, my turn signals went crazy and the hitch wiring module went up in smoke and...
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1.0
#1130052
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