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A unsafe driver with Arizona license plate in a big Ford cargo truck working for Uhaul crashed into my leased 2016 Nissan Sentra SV on Monday in St. Louis Missouri I noticed you did not have a USDOT number unlike other companies who transport items in huge vehicles it...
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I didn't like
  • Bad driver
  • Bad staff
  • Bad employees
#1116796
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When reserving the truck you are led to believe that you will pick the vehicle up locally and drop it off at the closes uhaul location on the other end. Not the case! You find out the night before you leave that you are picking up the vehicle where it is convenient for...
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3.0
I didn't like
  • Pickup and drop off location distances
#1116644
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DO NOT TRY U-BOX!! I was told it would be delivered to my home and when it arrived at a location facility an hour away I was told..too bad unless I now paid an additional $325 for delivery to my home. This was after trying to track down a person to talk to. Also, if I...
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#1114681
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Uhaul - Never again

Uhaul
#1114046
Sorry customer service at management level. System was down and manager 2 levels up refused to allow paper transaction. Canceled reservation.
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Uhaul - Ridiculous service!

Uhaul
#1108834
First of month!! Of course there's a long line to rent or pickup EVEN IF already rented online!! ONLY ONE cashier to rent the truck!! At least a 30 - 45 minute wait. Uhaul KNOWS they'll be swamped on Sundays and especially 1st of month! Where's the additional cashier?? At least ONE other
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Uhaul - Hurricane Harvey Fees

Uhaul
#1096015
3.0
Details
Shortage of gas after hurricane Harvey. Still no compassion on Uhaul part. No gas to the found and customers are still charge fee to fill trucks up. It time to look for new binder!
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Uhaul - I want to rent a truck or small van from Taos NM to Albuque

Uhaul
#1081881
For 8/1/ 2017 Im in Taos NM going to Albuquerque NM
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The truck was not at the location on the email confirming rental. After 30min wait, we Were told we had been left a voicemail about the pick up location change. We did not receive a voicemail. Was told we we're sent an email also about change, but the only email we...
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#1113061
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Worst experience ever! I rented a drive up unit in Chicopee over the phone 6 weeks in advance. When I arrive with my uhaul truck full of stuff they do not have a drive up unit available. They end up sending me to another uhaul rental place in Holyoke where they assured...
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1.3
Metabetchouan-Lac-A-La-Croix, Quebec
#1109063
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I walked 6 miles because my reserved truck was not at the location they told me it was at, they did not bring the truck to me or arrange for a ride for me to get to the truck. I also had to get a motel, I missed my deadline the evening to pickup the packages. This was...
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#1108441
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My daughter rented a trailer on line through Uhaul to move house (I was the designated driver on the booking). She waited until a couple of days before the move and then rang to find out the pick-up location and was told Mission BC. The day before the move she thought...
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1.0
Port Moody, British Columbia
#1096057
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Upon returning my rental truck, they told me everything was OK and I was good to leave. No problem. Then the next day I received and email charging me $ for fuel! I have a photo showing the fuel gauge and mileage when returned, and it is right where it is supposed to...
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I liked
  • Equipment
I didn't like
  • Return location cheated me on fuel charges
#1096019
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Uhaul - Misleading truck box size
#UHAUL The 15 foot trucks have a 12 foot box , they use the attic in the footage to make it 15 feet NO OTHER TRUCK RENTAL DOES THIS #BUDGET has a real 15 foot truck comparing this to #UHAUL I would have spent $75.00 less and saved several hours not making a second...
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2.4
I didn't like
  • Depiction in truck size
#1095642
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Worst experience and customer service. I received a truck several days before needed and received a confirmation email for a pickup at a one of their automotive shops, got there and waited over an hour and no one showed up. Yet there were two trucks just waiting to be...
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1.0
#1094246
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