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I had a hitch installed in Lebanon New Hampshire. A week or so later we went to hook up our camper only to find the wiring harness does not work. I called uhaul and they told me someone would be there the next day to look at it. I drive the 30 plus miles to uhaul only...
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1.5
#1079417
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Oh UHAUL... Where do I begin. I reserved a UHAUL 4/21/17. Purchased it from 4/28/17 to 5/2/17. ( As it states in my contract) underneath that it says 1 day. Something is seriously wrong with simple math here. Signed the contract at the first location for 179.50 and...
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1.0
#1075620
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On July 7, 2017 @ 9;10 am I rented a truck from U-Haul located at 2210 Western Ave., Park Forest, IL. 60466, Equipment # TT 3900D) that rented for $39.95 per day. I requested this truck for LOCAL USE ONLY. As the agent was preparing the paper work I noticed that I was...
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1.3
I didn't like
  • Uhauls unethical and deceptive practices and scamming customers
#1075467
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Uhaul - Horrible customer service!

Uhaul
#1078494
3.0
Don't ever call the 800#, they have no clue what they are doing. They don't listen to what you need, speak over you and sell you something you don't need or want for more $$, I suggest to go to a local place and get what you need there or go spend $2,000.00 on a trailer bc it's less of a NIGHTMARE than dealing with Uhaul!
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Uhaul - Bad service

Uhaul
#1068893
1.3
Lost the reservastion for storage first bad event. This issue today takes the cake. The truck i have to go pick up is 100 miles from were im at. Just think i was Flexable and got screwed. Then told by customer service & manag. They couldnt help. Will never us again.
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Uhaul - No truck/trailer in Miami

Uhaul
#1066644
1.3
Called to reserve a truck and trailer. Was told that corporate marketing put a freeze on ALL south florida rentals because they had nothing coming into the city. Holy *** *** they try to trap people in this *** hole of a city that are trying to leave.
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Uhaul - Damaged my Vehicle

Uhaul
#1060394
1.0
Uhaul - Damaged my Vehicle
1 of 1
I RENTED A TRUCK FROM AND PARKED MY CAR IN A LEGAL SPOT ACROSS FROM THE OFFICE.WHEN I RETURNED MY CAR WAS DAMAGED.THE TWO GUYS AT THE COUNTER KNEW WHO HIT MY CAR BUR REFUSED TO GIVE ME THE INFO,AND NOW U HAUL INA CO ARE GIVING ME THE RUN AROUND
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Uhaul - Left Us Stranded for +5 Hours
Uhaul - Left Us Stranded for +5 Hours
Worst moving experience of my life!!! - and this is my fourth out of state move in the last 5 years. First time I had used U-Haul and I thought it was going to be convenient because they advertised that I could rent a truck and auto transport right down the road from...
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1.0
I didn't like
  • Incompetent staff
  • Customer service
#1075328
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So, this review is for U-Haul in general, but I did deal with the staff and manager at the Gardena location. I made what I believe to be a reservation by phone. I reserved and scheduled to pickup a cargo trailer at the Gardena location and gave my credit card...
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1.0
#1074972
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I wish there was an option for negative stars because that is what U-Haul as a company and U-haul customer service deserves!!! I ordered a U-Box as I was moving from Ontario to British Columbia. The Box arrived with 3 moving blankets (says it comes with 12) so I had to...
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1.0
I didn't like
  • Lack of assistance
  • Irresponsible service
  • Idiotic management in the sales and reservations call center
#1071926
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Reserved a truck a month prior to move and they call me the day before to tell me the location I reserved at does not have a truck for me and I have to drive to another location 20 miles away! She tells me having a reservation does not reserve the vehicle!! I even did...
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Anonymous
Anonymous

THE LOCATION YOU PICK IS PREFERRED ONLY. IF THE TRUCK GETS DOWNED FOR REPAIRS OR SOMEONE KEEPS IT LONGER, YOU WILL HAVE TO GO SOMEWHERE ELSE.

offconsumerpissed
offconsumerpissed

Sweetheart, if you think it's only Uhaul that does this, you are sadly mistaken. And, really, there's nothing they can do. People keep those trucks longer than they should.

1.0
#1071464
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I reserved a truck to move over 2 weeks prior to moving day. Everyone took time out of their long weekend to help move. Called the location 2 days prior to scheduled pick up and was informed that there were no trucks to be had. Checked on line and U haul said that...
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#1071144
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Uhaul - I will never try to rent a truck from U Haul
Uhaul - I will never try to rent a truck from U Haul
Uhaul - I will never try to rent a truck from U Haul
I made a reservation for a truck on June 14, 2017 with the number 27219830 for July 2nd 7:am. One day before moving, July 1st, an U Haul representative from the location I should pick up the truck, called me telling that they open at 1:00pm and I cannot pickup the...
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Anonymous
Anonymous

YOU'VE GOT TO BE KIDDING ME. YOUR RELIGION? IF YOU WANT A TRUCK THAT'S WHEN YOU GET IT. THAT'S THE STUPIDEST THING I'VE EVER HEARD.

#1068570
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Formal Internal Employee, so I can confirm the fraudulent practices here. As an employee, I know that they advise employees to perform certain unethical practices, so I can confirm and understand why customers have the same feeling. I will say this -- that's what legal...
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1.0
I didn't like
  • Incompetent staff
  • Idiotic management in the sales and reservations call center
  • Condescending upper management
#1066367
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