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My daughter rented a trailer on line through Uhaul to move house (I was the designated driver on the booking). She waited until a couple of days before the move and then rang to find out the pick-up location and was told Mission BC. The day before the move she thought...
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1.0
Port Moody, British Columbia
#1096057
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Upon returning my rental truck, they told me everything was OK and I was good to leave. No problem. Then the next day I received and email charging me $ for fuel! I have a photo showing the fuel gauge and mileage when returned, and it is right where it is supposed to...
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I liked
  • Equipment
I didn't like
  • Return location cheated me on fuel charges
#1096019
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Uhaul - Misleading truck box size
#UHAUL The 15 foot trucks have a 12 foot box , they use the attic in the footage to make it 15 feet NO OTHER TRUCK RENTAL DOES THIS #BUDGET has a real 15 foot truck comparing this to #UHAUL I would have spent $75.00 less and saved several hours not making a second...
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2.4
I didn't like
  • Depiction in truck size
#1095642
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Uhaul - Hurricane Harvey Fees

Uhaul
#1096015
3.0
Details
Shortage of gas after hurricane Harvey. Still no compassion on Uhaul part. No gas to the found and customers are still charge fee to fill trucks up. It time to look for new binder!
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Uhaul - I want to rent a truck or small van from Taos NM to Albuque

Uhaul
#1081881
For 8/1/ 2017 Im in Taos NM going to Albuquerque NM
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Uhaul - Horrible customer service!

Uhaul
#1078494
3.0
Details
Don't ever call the 800#, they have no clue what they are doing. They don't listen to what you need, speak over you and sell you something you don't need or want for more $$, I suggest to go to a local place and get what you need there or go spend $2,000.00 on a trailer bc it's less of a NIGHTMARE than dealing with Uhaul!
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Uhaul - Bad service

Uhaul
#1068893
1.3
Details
Lost the reservastion for storage first bad event. This issue today takes the cake. The truck i have to go pick up is 100 miles from were im at. Just think i was Flexable and got screwed. Then told by customer service & manag. They couldnt help. Will never us again.
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
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Product or Service Quality
Reliability
Staff
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Worst experience and customer service. I received a truck several days before needed and received a confirmation email for a pickup at a one of their automotive shops, got there and waited over an hour and no one showed up. Yet there were two trucks just waiting to be...
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1.0
#1094246
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I was under the impression that the size trailer I had "reserved" online was actually reserved for me and not up for grabs to anyone who wanted it. Especially after an email confirmation and two phone call confirmations that the trailer will be ready. Now I have to...
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1.0
#1092419
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I rented a truck the night before for a simple across town move. We were only able to put a few things in before a large thunderstorm struck and it rained for the entire evening. We didn't notice until we had u loaded everything the next day that the rood leaked and...
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Anonymous
14419

In the rental contract you signed it says, "I understand that the equipment rented is water resistant, not water proof. So there for you will not be covered in the event your ...

1.1
#1088619
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We reserved few months earlier a truck for moving apartment, they told us by phone that everything was ok, we would have a truck reserved for this date, at these hours at this place. They said that we have to do nothing more and they sent us the confirmation email. The...
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1.0
#1087930
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U-Haul sent me a survey after my rental. Only problem is that it only asks about the pickup and drop off locations - which were fine. It asks nothing about U-Haul's services - for a very good reason. U-Hauls systems are HORRENDOUS. (So U-Haul since you don't ask about...
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#1087251
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I ordered a tuck a month and a half ahead or time. Set it all up. Called main number to check on where my truck an car transport would be left. The representative asked where I lived and I asked if it cold be left at one of the two locations in Totowa, NJ, she said...
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#1084807
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I rented a truck for in town use. I drove 10-15 miles at most. I dropped the truck off after 3 hours of use or so. I got a bill today saying I had driven 599 miles. Took me about 30 minutes on the phone to contact the corporate office as the local place wouldn't answer...
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2.9
I didn't like
  • Being overcharged for mileage
#1082776
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