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Formal Internal Employee, so I can confirm the fraudulent practices here. As an employee, I know that they advise employees to perform certain unethical practices, so I can confirm and understand why customers have the same feeling. I will say this -- that's what legal...
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1.0
I didn't like
  • Idiotic management in the sales and reservations call center
  • Incompetent staff
  • Condescending upper management
#1066367
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When ordering online apparently u-haul has it set up that you have to opt out of orders for moving supplies. I did not realize this until my card was charged for 128 and 5 enormous boxes were delivered to my house. After being on hold for an extremely long time I was...
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1.5
#1064381
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An employee at the Barstow California U-Haul behaved in such an unprofessional manner that I assure you I will never useU-Hual services again. On June 18, 2017 9:00 AM I went in to pick up my rental truck as I had made reservations weeks in advance. The employee never...
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I didn't like
  • Malicious u-haul employee
#1063198
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Uhaul - No truck/trailer in Miami

Uhaul
#1066644
1.3
Called to reserve a truck and trailer. Was told that corporate marketing put a freeze on ALL south florida rentals because they had nothing coming into the city. Holy *** *** they try to trap people in this *** hole of a city that are trying to leave.
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Uhaul - Damaged my Vehicle

Uhaul
#1060394
1.0
Uhaul - Damaged my Vehicle
1 of 1
I RENTED A TRUCK FROM AND PARKED MY CAR IN A LEGAL SPOT ACROSS FROM THE OFFICE.WHEN I RETURNED MY CAR WAS DAMAGED.THE TWO GUYS AT THE COUNTER KNEW WHO HIT MY CAR BUR REFUSED TO GIVE ME THE INFO,AND NOW U HAUL INA CO ARE GIVING ME THE RUN AROUND
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Uhaul - Rats chewed hole in sofa

Uhaul
#1058312
Was in storage unit 1 week rat chewed hole in sofa. Had to remove furniture so damage wouldn't continue. Uhaul on Noland and 70hwy would not return any of my month rental, even though I couldn't stay a month. Unless u like your property eaten by rodents no not put your valuable in this facility! !!
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Uhaul - Leadership

Uhaul
#1048500
1.0
Worst marketing president in Jacksonville Fl area.. no leadership-micromanaged-negative and bullies get people to the point of discrimination!!! Horrible Person has no idea what she's doing
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Scheduled to have a hitch and wiring installed. They were 30 minutes late getting started, trying to find the correct hitch for my car. Upon completion I noticed they had dented my car and claimed in was pre-existing, thanks guys. Later discovered they had removed...
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1.7
#1058083
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I rented a truck 15 inch's with a trailer for my car, Uhaul Marvis, gave me a trailer the light was broken and the guy was a complete incompetent, he didn't know how to fix my car on to the trailer, and told me to go in main uhaul in Mississauga, here the manager...
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1.0
#1052935
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On April 7th I reserved a 26' truck for a move from Fort Collins, CO to Ohio - with a pick-up date of April 22nd at 1pm. (2 weeks notice.) Received an email saying they had received my reservation from the U-Haul location on S. College Dr., Fort Collins. April 19th...
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#1042546
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Booked a Trailer for the 28th of April. Got an email from U Haul subject line your reservation. Was assured by the U Haul rep that they would have my trailer for sure. Got a Call April 27th letting me know there would be no trailer available. Their Guarantee is...
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Anonymous
dealer

Your reservation has to be actually confirmed at a U-haul location before the $50 credit is valid

Anonymous
Anonymous

U Haul did contact me after the post I made. They were very apologetic and informed me that it had been a very busy weekend and that they had not handled the situation the way...

2.2
I didn't like
  • Fact my reservation was not kept
#1041830
Reply to reviews
On April 17, I arranged for a 26' truck for Saturday, April 28 to be picked up in a town in Iowa. Got my confirmation e mail. Called the location a few days later to confirm that there'd be a truck for me and was told there would not be, and that U haul would call me...
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#1040404
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Friday, April 21st I was in need of a U-Haul, it was after hours so I decided I would try out the after hours U-Haul program. BIGGEST MISTAKE OF MY LIFE! We made the reservation online, picked up the truck and thought it was a great idea, was super easy and very...
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Anonymous
Anonymous

Yep, there computer system/servers are antiquated and they are constantly screwing up in every aspect..from credit cards to reservations and they blame everyone but their syst...

1.0
I didn't like
  • Lack of care and customer service
  • I have to call every time to get an answer
  • Incompetence of staff
#1040014
Reply to reviews
I RESERVED MY TRUCK OVER THE PHONE AND EXPLAINED THAT I NEEDED A ONE WAY RENTAL (PICK UP IN CINCINNATI DROP OFF IN KY) AND THEY SAID "NO PROBLEM MR. SOARD PICK UP AT 4 AND AND DROP LATER. WELL I GO IN AT THEY CHANGED THE WHOLE RENTAL SAYING WE HAVE ONE TRUCK THAT WORKS...
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Anonymous
Scamcatcher

Not, surprising..Get to the bottom and go to the news..Make it you're priority after taking care of the little one ..Make them pay

1.0
#1039078
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