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DO NOT TRY U-BOX!! I was told it would be delivered to my home and when it arrived at a location facility an hour away I was told..too bad unless I now paid an additional $325 for delivery to my home. This was after trying to track down a person to talk to. Also, if I...
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#1114681
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The truck was not at the location on the email confirming rental. After 30min wait, we Were told we had been left a voicemail about the pick up location change. We did not receive a voicemail. Was told we we're sent an email also about change, but the only email we...
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#1113061
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Worst experience ever! I rented a drive up unit in Chicopee over the phone 6 weeks in advance. When I arrive with my uhaul truck full of stuff they do not have a drive up unit available. They end up sending me to another uhaul rental place in Holyoke where they assured...
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1.3
Metabetchouan-Lac-A-La-Croix, Quebec
#1109063
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Uhaul - Never again

Uhaul
#1114046
Sorry customer service at management level. System was down and manager 2 levels up refused to allow paper transaction. Canceled reservation.
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Uhaul - Ridiculous service!

Uhaul
#1108834
First of month!! Of course there's a long line to rent or pickup EVEN IF already rented online!! ONLY ONE cashier to rent the truck!! At least a 30 - 45 minute wait. Uhaul KNOWS they'll be swamped on Sundays and especially 1st of month! Where's the additional cashier?? At least ONE other
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Uhaul - Hurricane Harvey Fees

Uhaul
#1096015
3.0
Details
Shortage of gas after hurricane Harvey. Still no compassion on Uhaul part. No gas to the found and customers are still charge fee to fill trucks up. It time to look for new binder!
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Diversity of Products or Services
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Product or Service Quality
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Uhaul - I want to rent a truck or small van from Taos NM to Albuque

Uhaul
#1081881
For 8/1/ 2017 Im in Taos NM going to Albuquerque NM
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I walked 6 miles because my reserved truck was not at the location they told me it was at, they did not bring the truck to me or arrange for a ride for me to get to the truck. I also had to get a motel, I missed my deadline the evening to pickup the packages. This was...
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#1108441
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My daughter rented a trailer on line through Uhaul to move house (I was the designated driver on the booking). She waited until a couple of days before the move and then rang to find out the pick-up location and was told Mission BC. The day before the move she thought...
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1.0
Port Moody, British Columbia
#1096057
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Upon returning my rental truck, they told me everything was OK and I was good to leave. No problem. Then the next day I received and email charging me $ for fuel! I have a photo showing the fuel gauge and mileage when returned, and it is right where it is supposed to...
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I liked
  • Equipment
I didn't like
  • Return location cheated me on fuel charges
#1096019
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Uhaul - Misleading truck box size
#UHAUL The 15 foot trucks have a 12 foot box , they use the attic in the footage to make it 15 feet NO OTHER TRUCK RENTAL DOES THIS #BUDGET has a real 15 foot truck comparing this to #UHAUL I would have spent $75.00 less and saved several hours not making a second...
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2.4
I didn't like
  • Depiction in truck size
#1095642
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Worst experience and customer service. I received a truck several days before needed and received a confirmation email for a pickup at a one of their automotive shops, got there and waited over an hour and no one showed up. Yet there were two trucks just waiting to be...
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1.0
#1094246
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I was under the impression that the size trailer I had "reserved" online was actually reserved for me and not up for grabs to anyone who wanted it. Especially after an email confirmation and two phone call confirmations that the trailer will be ready. Now I have to...
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1.0
#1092419
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I rented a truck the night before for a simple across town move. We were only able to put a few things in before a large thunderstorm struck and it rained for the entire evening. We didn't notice until we had u loaded everything the next day that the rood leaked and...
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Anonymous
14419

In the rental contract you signed it says, "I understand that the equipment rented is water resistant, not water proof. So there for you will not be covered in the event your ...

1.1
#1088619
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