7.1K views
New Reviewer
38 comments

I rented a 26 foot long uhaul with a car dolly. I drove from southwest Tennessee to mid Michigan.

I had gotten a cracked bumper, cracked windshield, stone pits on the first half of my hood, ripped open flex pipe, damaged muffler and muffler hangers. I had the safetow insurance and another insurance they offered. The insurance cost around $200.00. I had called "Repwest" uhauls insurance company and told them about the damage to my vehicle due to there equipment.

They told me to get estimates. I did and took pictures and sent them in. It was over $2000.00 worth of damage to my vehicle. I drove past the uhaul return rental place numerous times as it was on my daily route and noticed there wasn't any mud flaps on the truck i drove therefore resulting in the stones a flying.

As i spoke with the insurance rep. He told me that they came up with $345.00 minus the $100.00 deductible they fail to tell u. So i ended up with $245.00. The insurance rep "Dan G" told me muffler get replaced every 5years and they gave me the estimated quote for quote" for you to go to a savage yard and get a muffler off of a wrecked vehicle of same year make and model." ok who in there right mind would do that?!?

So now i have a vehicle with over 2k worth of damage and for $245.00 i will NEVER USE UHAUL AGAIN. i will find every website i can and complain until i get justice for them doing me wrong.

Location: Kalamazoo, Michigan

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I had a storage unit with u-haul. I had a 50โ€™ smart tv that was stolen from my storage unit.

I filed a police report and a claim with Repwest. I was told that because it was not an obvious break in, that they would not be paying my claim.

What the *** is insurance good for if Repwest wonโ€™t even pay up. Iโ€™m extremely pissed and is looking into legal action.

Guest

They are the worst.... I rented a unit and rats infested my personal effects, i subsequently threw the affected items away and they shipped the balance of my items, for them to be damaged in transport by a forklift then left out to mold... ive fighting with this for 9 months.

Guest

Thank you for sharing your negative experience. It has been helpful to me.

Guest

I am dealing with RepWest also. I moved from Indiana to Arizona.

I hit a windstorm and all my cargo was damaged. I paid $1700 for a TV that is now in pieces. Today I was told after four months of trying to speak to the adjuster that they will not cover it.

They said a windstorm is a tornado or hurricane. That is not the only definition of a windstorm.

Guest

Repwest is worthless! Ignoring and block message for claim after I was hit by a u haul truck where the truck caused 1000 dollars damage to my car! Junk insurance company and U haul is junk itself

Guest

My car was hit outside my house by a uhaul a month ago. They had to "investigate" that my car was actually hit for 2 weeks before even accepting liability and filing my claim.

I was contacted by a repwest representative that told me she would review my claims package for rental coverage. That was 2 weeks ago...my car is still not finished and she won't return any of my calls or emails.

Guest

Yes, this was about my experience too; they are scary at the shop level, will lie right to your face and intimidate you to try not having you even file a claim.

Guest

My car washs totaled out in front of my home by a uhaul. I was quoted 10,000.

For my car they even towed my car. I have currently lost my job, can't get my children from practice, missed doctor's appointments etc. I have not received a call, email or anything. I was told to get a rental and I would be compensated as well as wages.

I am still currently waiting. I need an attorney.

I am so totally stressed out this happened shortly after loosing my aunt. I don't know what to do.

Guest

Wire harness incorrectly installed by uhaul blew out my IMP. 1000.00 quote.

On my fourth week of not having any brake lights. At all.

No return calls. Emails returned saying essentially the same thing.....

Iโ€™m waiting on someone else and will update you by days end, never receiving said emails or calls.

Iโ€™m in a hotel without legal and safe use of my vehicle.

NO ONE GIVES TWO FLIPS

Iโ€™m in the process of relocating and have spent my entire savings on hotel living.

Is there no recourse? Wtf am I going to do?

Guest

Why is it so *** hard to get in contact with these people.. I filed a claim two weeks ago and I'm still waiting to get my *** money ..

then they charge you 100$ deductible for your own stuff...

Mrs guiterrez is my rep but she can't even return a phone call... smshhh

Guest
reply icon Replying to comment of Guest-1245968

There are some egregious things going on here. I think a social media smear and potentially a class action suit are warranted. Uhaul and through their sham insurance company repwest are ripping people off left and right.

Guest

Yep, I am finding Repwest to be a sham as an insurance company. I rented a U-Haul and after turning it in, the U-Haul man found *** in the roof which caused water damage to my furniture.

Repwest said they do not cover water damage. U-Haul has not responded to my calls.

Both companies are negligent. One for not honoring their policy and the other for not responding.

Guest

I am beginning to believe that Repwest is actually a hoax. They never return phone calls or answer emails.

Today I left a message for the claims supervisor. Am I expecting my phone to ring?

Not really. Now what?

Guest
reply icon Replying to comment of Guest-1235405

I have done the same! His voice message said โ€œ For immediate assistance email me at..โ€.

Still have not heard from him! And this is the supposed supervisor!

Guest
reply icon Replying to comment of Guest-1235405

I am experiencing Repwest fraud also. I have just filed my complaint witj my state insurance commissioner before I file a small claims case for my car damages.

Hit by a uhaul truck. The driver is working with me as he bought Uhaul insurance...bull *** people at Repwest will go to he'll. They are liars and fraudulent.

They have it coming to them. Karma is a ***

Guest

If you need to deal with a company that never returns phone calls or emails Repwest is the one for you. I've been treated poorly by other companies before but never like this

Guest

Yep, smells like a class action lawsuit to me. I'm owed 1 grand from u-haul for allowing broke *** people with no insurance drive huge moving trucks. I want my deductible back!

-TeeHen

Guest
reply icon Replying to comment of Guest-1206622

Count me in

Guest

Don't get it,,and hope you never get HIT by them we had to hire a lawyer to get our money for the damages to Vehicle !! They are a piece of *** you what...Good Luck

Guest

I rented a car trailer and the tire blew causing my car to drop and slam into the fender well causing $4000 in damages and they are running me around . I will update in the outcome

View more comments (18)

Uhaul Reviews

  1. 420 reviews
  2. 118 reviews
  3. 45 reviews
  4. 20 reviews
  5. 9 reviews
Uhaul reviews