UHAUL - disappointing experience

Hello- I had a terrible experience dealing with Uhaul. First, I ordered boxes online which went fine except that it took too long to fill my order. I cancelled my order because the status said the items had not been shipped however, they had been shipped without the status being updated. Then, when the boxes arrived - a day before my move, I tried to return them to a uhaul store that would not accept them. I had called Uhaul the day the boxes arrived and I was told I could return the boxes to a store that sold them. More specifically- their website says "Only boxes can be returned to a U-Haul retail store. We will refund the full purchase price of any unused U-Haul boxes, with receipt, at any U-Haul center location nationwide. For U-Haul center locations see http://finder.uhaul.com/?boxes ."

The box that had been sent to me was unopened and the contents were obviously unused. I live in new york city so it isn't easy to take a box of boxes all over the city. Terrible.

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