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106 comments

I got suckered by the $19.95 a day rental ad plastered all over their rental vehicles. Only fter scheduling a delivery, I learned there is not only a $.79 per mile charge, you also have to fill the tank, lest you be charged another $30.

So, my 35.5 mile rental ended up costing me 4 times as much as the $19.95 - yes I was charged a whoppping $80 for a what is really a very little trip. I ended up putting another $19.99 for gas, which means the vehicle got me 2 miles per gallon.

Talk about false advertisement! What a Rip-Off.

Location: Nampa, Idaho

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Guest

You should pull your head out and read the whole thing. You agreed to the charges when you took the truck. Wah.

Guest

omg I completely agree I will never go back to the Hamilton ohio store again the new I guess general manager is so young but when you ask why you're price ends up being so much he just is nothing but straight attitude with you all because you ask a question. Or was confused why your rate was so high because they only advertised the $19.95 not everything else with it. Its just crazy their not very friendly in there

Guest
reply icon Replying to comment of Guest-2023265

They advertise the daily rate and it also says mileage and fees apply. When you rent it, you are told how much the mileage will be. How stupid are you?

Guest

Thought it was going to be 19.95 to rent a truck as I needed to use a truck to tow a boat but found out they charge for mileage as well causing it to be 40 dollars extra plus taxes and a environmental fee that makes no sense Filled it up fully with gas so no fees for that and no damage or insurance fees

Guest

I rented a truck for less than an hour, put on 12 miles, refilled the gas with more than I used, and was billed $82 Quite a bit higher than $19.95. Total estimated cost per hour = $105. Also noticed that the truck i rented defaulted to "towing mode", which you need to switch or else it was getting 6 MPG.

Guest

The next time, just test drive a truck and move whatever it is you want to move. Yeah, it's dishonest but no more so than the "fine print" the legitimate businesses hit you with.

Guest

As far as gas, you only have to replace what you used which should have been clarified before you rented the truck. The one-way rate has always required paying by the mile. But you're correct, these places always have hidden charges which is why I ask a million questions AND make sure it's in writing.

Guest
reply icon Replying to comment of Guest-1680229

It is right there in the contract about replacing fuel. CLEARLY stated.

No hidden charges. EVERYTHING is in the contract.

Guest

Sounds like this person never rented anything before. Unless you're renting a car with unlimited miles, there's always a charge for mileage.

Does this person think they're going to give him free gas? This post makes the person appear naïve and unsophisticated. Sorry.

He should have understood the charges beforehand and if he didn't like them, he should have shopped. I think he might have found this might have been the best value around.

Guest

People should learn how to read. And research.

And buy there own things to avoid renting, if they do not like the prices. That is all.

Guest

My $19.95 a day will cost me $212. Plus gas

Guest

They are a bunch of liars! my husband was quoted $30 for a truck rental for the day, plus 80 cents a mile, and when we went to pick up the truck they quoted us over $300. They make me sick because they are such lying jerks

Guest
reply icon Replying to comment of Guest-1557368

You probably used a lot of miles and had to pay for them. That is your problem. You pay for what you use.

Guest

I answered no because this information is incorrect. First off, the $19.95 does not say is is a daily rate.

It also says it is "In-Town), and has "Plus Mileage/ Fees". The fees refers to either the $1 environmental fee or the coverage you can purchase for the vehicle. It also tells you that you can RENT THIS VAN, or RENT THIS TRUCK and it will be on the vehicles that that rate applies to. So you won't see $19.95 on the 26 foot truck because that is not the intown rate for those.

When you rent online or at a store, all rates are clearly posted. In the cart online, before you complete the reservation, it will show you if the equipment is scheduled or requires scheduling, what you ordered, the costs plus what the per mile rate is, etc. People rarely read things well. It's also on the contract they sign at pickup.

It's not in teeny tiny print, but regular print size. Most of these types of problems would be handled if people read the information and gave themselves enough time to do their homework.

There is no scamming just because you didn't read the information before you signed. What you say about the $19.95 a day alone shows you didn't really read what was on the vehicle your read it from.

Guest

Agreed.... complete ripoff.

I rented for 2 hours, drove 15 miles... they charged me for 23, AFTER I GOT the receipt via email of course.

Guest

The same happened to me $19.95 my ass......$82.00 .....$25 of that.....truck cleaning fee!!...i dint even leave a wrapper in the car...!!!!!!!!!!!!!!! complete rip-off...

Guest

Ha!You think you got ripped off? i was only 10 miles off on my estimate.

but they charged me for 2 rentals because i returned it at 1030 not 6 pm. They were closed either way, not renting it out.When inwas asked on return time i said it will at least. at Least 4 hours. so because i had the truck 8 hours they can charge me twice?!

Oh. and of course i had insurance, charged twice.....65 estimate is a 122 dollar bill.

Guest
reply icon Replying to comment of Guest-1463894

Did you call anyone? Did you read the contracted return time?

Guest

I agree U-Haul is not the Haul Yourself and save on delivery. I bought me and my son some new furniture.

The store said for 2 address the delivery would be $180. I said no and went to U-Haul and the $19.95, $.99 per mile x70 and gas I saved a WHOPPING $35 dollars

Guest
reply icon Replying to comment of Guest-1214767

Looks like you DID save something. SMH. I bet you didn't give them that "WHOPPING $35 dollars" to spite them.

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