U-Haul should be prohibited from even using the term "Customer Service." Their customer service reps are arrogant, rude, argumentative, grossly incompetent, unhelpful and, frankly, the dumbest bunch I've ever dealt with. U-Haul has no hiring standards. If there were justice in the world, this company would be out of business.

The customer is always wrong, you appear to be bothering these people by calling, you have to call twice to confirm even the slightest information and you are more likely to be insulted than helped.

Do a favor to those companies that actually care about their customers. Please don't rent from companies like U-Haul.


  Comments (4)
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1. Written by U-Haul CSR, on 20-12-2009 00:23

What does this even have to do with trailers?

2. Written by 0shania, on 27-11-2009 01:53

Penske customer service eating fast food not having the time to refuel their trucks . Demanding that the customer do it

3. Written by 0shania, on 27-11-2009 01:51

Penske rude , unprofessional , sarcastic customer service rep .

4. Written by 0shania, on 27-11-2009 01:50

Penske making up charges that are not in their contract .

Comments on Bait and switch on trailer availability

Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.

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