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UHaul

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U-Haul International, Inc. is an equipment rental company that was founded in 1945. It is located in Phoenix, Arizona. The founder of the company is Leonard Shoen, who started this business in his own garage together with his wife. By the year 1955, they have more than 10,000 trailers for rent. U-Haul specializes in the rental of different vehicles: trucks, trailers, etc. The company also provides various services connected with cars, such as refueling, wiring installation, cleanings. U-Haul has the largest rental fleet in the USA. There are more than 15,000 U-Haul dealers across the US. It is easy to recognize company’s logo - white and orange stripes with a country-themed picture. Please try to contact UHaul Customer Service directly prior to posting any complaints on this site.

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UHaul Complaints & Reviews
UHaul Reviews

Paipai		 UHaul - U-Haul Edmonton (AB, Canada) incompetent and disrespectful
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

Complete dissatisfaction with the unprofessional services and disrespect demonstrated by several U-Haul staff members (9521-51st avenue, Edmonton, AB T6E4W8). The experience has l...

#318578
May 15, 2012
 9

Anonymous		 UHaul sucks
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

Uhaul will over charge u for gas ,if u use credit card , I rented truck in Raleigh nc ,gas it up ,and two days later found a $53 charge on my credit card, will never rent from them...

#317798
May 11, 2012
 25

MizzMary		 UHaul - They gave me bedbugs!! They were rude and inconsiderate too!
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

I used Uhaul just last week. When we went to pick it up, the customer service associates were rude and wouldn't explain anything to me about the insurances or anything for that...

#316658
May 05, 2012
 45

Anonymous		 UHaul - U Haul bailed 45 minutes before pickup
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

3 weeks before I needed a Uhaul truck I made reservations with Uhaul dealer in Bryant Arkansas (Arkansas Storm Shelters) I called the day before to confirm and the person answering...

#315439
Apr 28, 2012
 73

EJFW		 26ft UHaul with no clutch or battery life
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

I rented a 26ft UHaul for an in-town move. As soon as I got in the truck one of the employees informed me that 1st gear sticks, so try not to use it. This was the only truck they...

#314241
Apr 23, 2012
 76

Katiesbu...		 UHaul - U-Haul, Way to set the record in lowest standards possible!!! CUSTOMER SERVICE HERE IS NONEXISTENT!
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

After only FOUR months of calling and getting promised a return call, I am now here, telling/warning others about the situations U-Haul has to offer... Rented a truck in So....

#313140
Apr 18, 2012
 94

Builder		 UHaul - Rented car hauler trailer from Poway, CA U Haul
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

Rented a car hauler trailer from Pomerado Rentals at 13530 Pomerado Road in Poway, CA on 2/25/12 for a 24 hour rental. Arrived to pick up the trailer at 5:05 PM on 2/25. Rental c...

#309885
Apr 04, 2012
 171

LuLujean		 UHaul - U-Haul Robs Seniors
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

Hitch/trailer installed to make on car. In route the rear wheels locked up. Bottom line, the tongue weight was not the recommended weight for our vehicle. having three shops tell u...

#309452
Apr 02, 2012
 191

Anonymous		 UHaul 13121 Warwick Blvd Newport News, VA
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

NEVER AGAIN POOR SERVICE !!! Trying to cut down on mileage and against my best judgment I rented from this dump but NEVER again !!! First off the guy who appears to run the place n...

#303014
Mar 07, 2012
 238

Anonymous		 UHaul - I drove kms, but U-HAUL considered it as miles
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

Hello,I rented a truck fro U-HAUL office located on Taunton Rd. E. Oshawa on December 26, 2011. I drove only 6 kms and the mileage of the truck showed 6 kms too, but t...

#300873
Feb 28, 2012
 298

Mike_ing...		 UHaul - Do not purchase insurance offered by u-haul
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

I rented a car hauler from uhaul in Houston TX to drive to College Station, TX. I was told that my motorhome and trailed/car combination was ok,that the motor home would handle it....

#290977
Jan 22, 2012
 466

Anonymous		 I hate UHaul with all mylife.
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

I SWEAR TO GORD I WILL NEVER EVER RENT THE *** TRUCK FROM UHAUL THY R THIEFS .THOSE PPL THY CAN LAIR SO THAT THEY CAN GET URMONEY I RENTED A TRUCK FROM 1:30PM I RETURN IT @6PM I PU...

#288572
Jan 12, 2012
 756

Hateuhaul		 AVOID UHaul USE ANYONE ELSE TRY CL
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

IDIOTS AT UHAUL MADE ME WAIT 45 MINUTES FOR A RESERVATION BECAUSE MOHAMMAND COUNLDN'T SPEAK ENGLISH. CHARGED $55 FOR GAS FOR AN 11 MILE TRIP, AFTER I PUT IN MORE GAS THAN I US...

#281774
Dec 15, 2011
 540

Anonymous		 UHaul - Charged me too much
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

Uhaul in Murray, Utah charged me $40.00 too much because they made a mistake on the mileage of the truck after I returned it. They said I drove 50 more miles than I did. The person...

#281001
Dec 12, 2011
 408

Jstribley		 UHaul - U-haul truck rental, mileage overcharge, awful service
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

Renting a u-haul for about three hours was the biggest mistake ever.First we had to drive to a separate lot to pick it up and the mileage on the truck wasn't the same

#279681
Dec 06, 2011
 539

Anonymous		 UHaul - U Haul knowingly let me drive from Michigan to Fl. without BRAKE LIGHTS.
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

Add me to your list!U Haul knowingly let me drive from Michigan to Fl. without BRAKE LIGHTS.I went a 28th St, Grand Rapids, Mi location2 weeks before a trip...

#279393
Dec 05, 2011
 494

Clifton22		 UHaul JERSEY CITY DISASTER
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

I would NEVER recommend this storage unit in UHAUL JERSEY CITY. My stored items were DAMAGED and subsequently thrown out due to poor maintenance of the storage unit. I blame U H...

#278853
Dec 02, 2011
 492

Typeav		 UHaul extra miles charges
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

I rent a 17' van from Sotos Tool Repair & Rental Inc, the moving was one way from zip code 33177 to zip code 33014 local inside the city with a total miles of 29.6 when I retur...

#277409
Nov 26, 2011
 505

MB1		 UHaul hitch install NEGLIGENCE could cause CAR EXPLOSION
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

BUYER BEWARE! This video depicts what happened when I took my car to Uhaul to have a hitch installed. http://youtu.be/9SOnBD4d1UYAs you will see the wiring ...

#277375
Nov 26, 2011
 525

MB1		 UHaul hitch install NEGLIGENCE could cause VEHICLE EXPLOSION
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

BUYER BEWARE! This video depicts what happened when I took my car to Uhaul to have a hitch installed. http://youtu.be/9SOnBD4d1UY As you will see the...

#277369
Nov 26, 2011
 420

Tina13s		 HORRIBLE! UHaul !
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

I just wanted to say what a horrible experience. I rented a truck for 3 days to move. The second day I had the truck i received a call in the morning from a Uhaul in Florida that t...

#277227
Nov 25, 2011
 495

Entrdapp...		 UHaul - U-Hauled
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

Not to long ago I scheduled an appointment at the local U-Haul center to have a tow hitch installed on the wife's Acadia. I did some extensive research online prior as I wanted to ...

#275584
Nov 17, 2011
 339

Expleshi		 UHaul - U-Haul fails to provide even minimal customer service
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

U-Haul, specifically U-Haul at 1535 Round Rock Avenue (Hwy 620) in Round Rock was able to go from bad service to worse service to outright capital failure. I returned several time...

#272601
Nov 03, 2011
 341

Traca1973		 UHaul - They called me a liar and charged my card for damages I did not do.
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

Leesburg location across from the mallWe have had a storage building for 2 years. They accused us of damaging the saddle, when I said we had nothing to do with it, the ...

#270457
Oct 25, 2011
 591

Christop...		 UHaul - No AC, ABS brakes or customer service
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

Truck I drove for 1,000 miles had no AC even after I asked if it worked. The ABS light came on a couple of times meaning the system was not working and the brakes were very weak. W...

#269192
Oct 19, 2011
 375

Djknight		 UHaul - U-Haul & Parent Company Amerco Condone Racism
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

This may seem a small thing to some, but there are some small things that cannot be overlooked. This is one of them.On September 23, 2011, a friend of mine rented a UHa...

#268491
Oct 16, 2011
 566

Nanasees		 UHaul - Bent over Backwards for us
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

After reading all these complaints after reserving a trailer from UHaul, I was getting a little skeptic.BUT, after dealing with Langley, BC UHaul, they bent over backw...

#263353
Sep 21, 2011
 376

Attitude...		 UHaul chula vista 99 n 4th
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

We rented a truck, extended it for a few extra days, and then they actually broke into the fenced yard where we were temp staying, took it back after 12 hours being late,when we we...

#262706
Sep 18, 2011
 431

Anonymous		 UHaul gas scam
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

U-haul has a trick now to get more money out of it's costumers. Instead of giving you a full tank of gas, they give you the truck with a bit more than half, or some variation o...

#262558
Sep 17, 2011
 680

Seeing Red		 UHaul - Over charged my creditcard
5.0 2727 N. Central Ave PhoenixAZ85004 1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4 http://www.uhaul.com/customer/?src=footer

When I rented from U-haul the agreed bill was 46.00 which was drafted from my account on the spot.A weel later they withdreww 86.00 $ because they said I didn`t fuel up enough annd...

#260611
Sep 08, 2011
 506
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