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  • Customers like
    • Smooth ride 1
    • Truck 1
    • insurance adjuster 1
  • Customers don't like
    • Customer service 9
    • Service 7
    • Horrible customer service 4

My first and last time renting with this company. Made reservations for a small truck and ended up with the huge one which was not drivable. The driver's side door could barely close, the dash board seemed like it was ready to fall on me, had a hard time cranking it, and the worse part was the employee Roy Singleton who rented me this truck. Truly believe the gas gauge is rigged. I will never... Read more

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Uhaul - Don't use U-Haul!! They charge me $749 !!
1 of 2

It's my fault that after I picked up the truck and arrived home then suddenly realized the huge damage in truck roof that is not made by me. I just call this location immediately and also u-haul customer service and they both told me that it's fine and will file that, I'll never be charged by that damage. One week after I return the truck, I just notice u-haul charge me $749 for the previous roof... Read more

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The entire experience with U-Haul (not the location) was bad. In the future, we will be looking for another company who takes a commitment to customer service and dependability seriously, to use for moving. We made the reservation weeks in advance. 2 DAYS prior to our move, we were told the size truck we needed was not available and we would need to drive an extra 50 miles to pick up the size... Read more

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they wernt clear on ,hew be coming to help, the men hade no licences, i told them i was unable to drive before they arived,they were stoned,or high, they were told to get everything out of storage, boxes and bags, not happy there was items broken,the boss was not resnable, refused to talk to me.i only paid for uhaul, and insherins,, any ways ,sence the two drivers, that came, i suposed they were... Read more

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Rented a 15' for 24 hours on the basis of the 6'4' height capacity paid $90 for rental + $20 gas . Everything I hoped for was impossible or inconvenient for the crew to produce. Made reservation for 4:30 Pm. I arrived at 5:00Pm with the thinking the vehicle would be prepped by now. I had also called the location in between to confirm the reservation. Truck was not ready, but the "beater" was... Read more

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Don't ever rent a one way trailer from u haul. They put out the worst trailers for oneway rentals. The 5x8 trailer I rented in East Orange NJ was not prepared correctly and the *** wheel fell off! Customer service was a joke. They kept promising to set up a complaint review, and when I called they kept bouncing me around to non-responsive managers. After no replies and no attempt to fix my... Read more

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Nothing like being hung up on and called "unreasonable" when I requested that the $50 "guarantee" be applied to our reservation after the trailer was not available at the reserved location, but rather at an alternate location. I was spoken to very rudely and told I should be happy to drive to an alternate location because some people had to drive farther. Also, apparently U-haul is run by a... Read more

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I rented a uhaul truck last weekend. I was given a quote on the round trip price. After I turned the truck back in and without them even notifying me they billed me a second time and the total charge was 3x what I was quoted. I called to complain and they said an area service manager would contact me, but it's been all day and I haven't had a call. I will never, never rent from uhaul again and am... Read more

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The owners of the house I am leasing have decided to sell the property and have given us 30 days. What a wonderful Christmas present.! My wife searched and found a new place nearby. I work at an Military installation and with all the military personnel moving in and out there are three U-Haul places to rent. I wanted a 30+ foot truck but they said I have to travel 25 miles one way to get that... Read more

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Resolved

8/28 I made a rental purchase that came out to a total of $619.11 The clerk mistakenly put the entire charge on my debit card when I needed half to be placed on another card. After 30 min. she finally figured out how to "reverse" it. Sure, okay, it's reversed now right? So we process the next transaction half on a Citi Credit Card and the other half on the same Debit card the original transaction... Read more

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