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  • Customers like
    • Truck2
    • Smooth ride1
    • insurance adjuster1
  • Customers don't like
    • Customer service9
    • Service5
    • Their gas tank fraud3
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  • Oct 02
  • Transportation and Delivery
  • Hickory, North Carolina
  • 12

I rented a van from avery tire in newland. wanted to rent it one way. they put down as return to their store. they even ask where i was going to drop it off at. i didnt look at my i didnt take it back. dropped it off at another location. when i dropped it off was not told i needed to take it back. was charged 200.00 for this. called to get a refund . said the person i needed to... Read more

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  • Sep 30
  • Transportation and Delivery
  • Seattle, Washington
  • 14

I just walked in to a U-Haul truck rental on Rainier Ave south in Seattle. What I faced was some angry women who complains about how boxes are waiting for them outside. What boxes? who cares? A young lady behind the counter, who must have had some argument with another employee (I guess) picked on me and she has no clue what customer service means. I told her I need a truck for a couple of hours... Read more

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  • From mobile
  • Uhaul
  • Sep 28
  • #707418

Very rude and unprofessional staff and mangar at peter st location, the Atlanta area, will never return there again. Location need close too bad and poor business Add comment

  • From mobile
  • Uhaul
  • Sep 27
  • #706820

After contact with four U-Haul personnel at four different locations it has been a total waste of my time. And all I wanted to do was buy a box kit as advertised on line. They were all hopeless. Add comment

  • Sep 22
  • Transportation and Delivery
  • San Francisco, California
  • Truck Rental Experience
  • 32

Rented a box truck for a total of 15 miles and ONE (1) hour for $38. Turned in the truck, and was told receipt would be emailed to me. The receipt showed an extra $25 charge for cleaning. Called the store and was told that there was 'white powder' all over the inside of the box that she had to sweep out. I disputed the charge because all I did was pick up a piece of new furniture, and was told... Read more

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  • Sep 20
  • Transportation and Delivery
  • Florida, United States
  • Truck
  • 15

Uhaul quoted me a price of about $30 over the phone for a small truck for 1 day in town. By the time I got the keys, they added on all kinds of mileage and insurance fees totalling over $110. Later they said the phone quote was only for equipment rental. Make sure your estimate includes all the fees! Make sure you truck estimate includes all the mileage,insurance, administration and other... Read more

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100% FULL

  • Sep 16
  • Transportation and Delivery
  • Saint Paul, Minnesota
  • Trailer
  • 34

In August, 2015, my husband and I rented a trailer from a U-Haul location in St. Paul in order to take our daughter down to college in Ames, Iowa. My husband purchased the SafeTow insurance policy which covered damage to the trailer, its contents, and our vehicle. The staff at the U-Haul location attached the trailer to the back of our SUV, we took it home and loaded it up, and left for Iowa.... Read more

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  • Sep 12
  • Transportation and Delivery
  • Glendora, California
  • Car Trailer
  • 29

It's Friday afternoon 3:00 PM I need a trailer to bring a car home that is stuck on the I call and reserve at trailer from my local U haul I get there and it takes them over an hour to hook it up and at the last minute they tell me they can't rent the trailer to me because there trailer wasn't big enough to carry the car I need to bring home. So after 30 minutes they found me a... Read more

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  • Sep 10
  • Rentals
  • Oceanside, California
  • Uhaul Truck Rental
  • 26

My first problem with u haul started about 20-30mi into my trip leaving Oklahoma. Flat tire that tried to catch on fire. Thanks to a driver that stopped I was safe. Ten miles down the road another blowout. Same pasanger side only right front. Went back and delayed my trip untill the next day. This time I get 200mi down the road to Sayre Oklahoma right on the border. The engine crashes and... Read more

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  • From mobile
  • Uhaul
  • Sep 04
  • #694343

Customer service was HORRIBLE! I would NEVER recommend u haul to anyone I know! Rude customer service !! 28th st and Burlingame Wyoming Michigan 49509..word of mouth is the best advertisement !! Add comment

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