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1.3 Based on 96 reviews
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  • Customers like
    • I did not like them at all 3
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  • Customers don't like
    • Customer service 9
    • Service 7
    • Over charging for usage 4
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1 of 7

Worst moving people I have ever dealt with - damaged EVERY single piece of my new furniture, lied about insurance claim being made and no pay out or redress on my damaged items......Cheri Beasley the so called owner -who seems to work from her mobile phone and is never in her office to get back to you when she returns there, never does. Do your self a favor - DO NOT USE THIS UNSCRUPULOUS LYING COMPANY, all the positive reviews you see are fake -... Read more

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I needed a truck to pick up a couch. I only went with U-Haul as I don't own a truck and it would have cost $40 to hire a mover. When I called they said it is $19.99 plus mileage. When I get to the pick up I was told my credit card would be charged $50. I was going to leave but then I was assured when I brought the truck back only the mileage I actually used would be charged to my card and any overages would be refunded. I was also advised that... Read more

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I used to book a truck moving from New Orleans to Huntsville AL. My online rate showed a rate of $274.69 for this one-way trip, but the rental contract I was given specifies it must be returned to where I rented it. Due to this discrepancy, despite the fact I made it clear I was returning the uhaul in a different city both online and when I was on location, I was charged an extra, and unexpected $124.95.This 'extra' charge should have... Read more

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U-Haul Moving Storage of Greater Miami 1000 NE 1st Ave. Miami ,FL 33132 is the most worst and awful storage facility what I sow in my life. Old elevator what is real danger to you life, when you are inside and not possible to take your staff because elev ator almost out of service.Hundred homeless used this building as restroom and urine right on the floor.Very infected place millions tuberculosis and jaundice bacteria,cockroaches,bugs,rats.So... Read more

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I reserved a tow dolly in Orem Utah. I got there (2 hours) early to see if i needed to buy a draw bar, ball, and lights. I was told I'd have to go to a different location in a different town to pick up the dolly. (Right, drive the vehicle that needs to be towed?) They refused to give me the $50 they say they will pay if your reserved rental isn't available. And they were not at all nice. Now I have to BUY a dolly. And NOT from Uhaul! Read more

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  • From mobile
  • Jul 07
  • #878138

Awful scamming company from wilton manors to miramar it is 22 4 miles Google it yet they are claiming the mileage to be 239 no way will I go for that or stay quiet. Please avoid uhaul like the plague

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  • From mobile
  • Jul 04
  • #876804

Rented a uhaul for a couple of hrs, the gas gauge was @ 3/4ths tank and that is exactly how we returned. When we took truck back their computer said truck needed 6 gallons of gas. They wouldnt allow us to go put the gas instead they put the gas charging us 3.35 a gallon versus 1.98 every where else in town. These people are theifs.

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Worse customer service ever!! Reservations online are a joke because they are subject to change hours before your requested time and location. Its does not matter if you reserve days or hours prior. I was told my location time changed because they( without my approval) they upgraded my truck to a bigger more expensive one for free which clearly was not free. I spoke to customer online and they supposedly fixed it which was not true and they... Read more

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  • From mobile
  • Jul 03
  • #876237

Horrible company, horrible customer service.....all they do is lie, lie, lie!

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They raised the price of the storage unit on me for no apparent reason. Manager just said they do that once or twice a year. Then, when it comes time for me to move my things out, they inform me that my full months rent is still due on the first as always, even though I will have my things in the unit for 1 more week. So I ended up paying a raised rate, plus a full months rent for 1 week. No prorate, or refund when you move into your new home.... Read more

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