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UHaul

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102 complaints

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U-Haul International, Inc. is an equipment rental company that was founded in 1945. It is located in Phoenix, Arizona. The founder of the company is Leonard Shoen, who started this business in his own garage together with his wife. By the year 1955, they have more than 10,000 trailers for rent. U-Haul specializes in the rental of different vehicles: trucks, trailers, etc. The company also provides various services connected with cars, such as refueling, wiring installation, cleanings. U-Haul has the largest rental fleet in the USA. There are more than 15,000 U-Haul dealers across the US. It is easy to recognize company’s logo - white and orange stripes with a country-themed picture. Please try to contact UHaul Customer Service directly prior to posting any complaints on this site.

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UHaul Complaints & Reviews
UHaul Reviews

Mike_ing...		 UHaul - Do not purchase insurance offered by u-haul

I rented a car hauler from uhaul in Houston TX to drive to College Station, TX. I was told that my motorhome and trailed/car combination was ok,that the motor home would handle it....

#290977
Jan 22, 2012
 35

Anonymous		 I hate UHaul with all mylife.

I SWEAR TO GORD I WILL NEVER EVER RENT THE *** TRUCK FROM UHAUL THY R THIEFS .THOSE PPL THY CAN LAIR SO THAT THEY CAN GET URMONEY I RENTED A TRUCK FROM 1:30PM I RETURN IT @6PM I PU...

#288572
Jan 12, 2012
 342

Hateuhaul		 AVOID UHaul USE ANYONE ELSE TRY CL

IDIOTS AT UHAUL MADE ME WAIT 45 MINUTES FOR A RESERVATION BECAUSE MOHAMMAND COUNLDN'T SPEAK ENGLISH. CHARGED $55 FOR GAS FOR AN 11 MILE TRIP, AFTER I PUT IN MORE GAS THAN I US...

#281774
Dec 15, 2011
 246

Anonymous		 UHaul - Charged me too much

Uhaul in Murray, Utah charged me $40.00 too much because they made a mistake on the mileage of the truck after I returned it. They said I drove 50 more miles than I did. The person...

#281001
Dec 12, 2011
 146

Jstribley		 UHaul - U-haul truck rental, mileage overcharge, awful service

Renting a u-haul for about three hours was the biggest mistake ever.First we had to drive to a separate lot to pick it up and the mileage on the truck wasn't the same

#279681
Dec 06, 2011
 209

Anonymous		 UHaul - U Haul knowingly let me drive from Michigan to Fl. without BRAKE LIGHTS.

Add me to your list!U Haul knowingly let me drive from Michigan to Fl. without BRAKE LIGHTS.I went a 28th St, Grand Rapids, Mi location2 weeks before a trip...

#279393
Dec 05, 2011
 199

Clifton22		 UHaul JERSEY CITY DISASTER

I would NEVER recommend this storage unit in UHAUL JERSEY CITY. My stored items were DAMAGED and subsequently thrown out due to poor maintenance of the storage unit. I blame U H...

#278853
Dec 02, 2011
 237

Typeav		 UHaul extra miles charges

I rent a 17' van from Sotos Tool Repair & Rental Inc, the moving was one way from zip code 33177 to zip code 33014 local inside the city with a total miles of 29.6 when I retur...

#277409
Nov 26, 2011
 203

MB1		 UHaul hitch install NEGLIGENCE could cause CAR EXPLOSION

BUYER BEWARE! This video depicts what happened when I took my car to Uhaul to have a hitch installed. http://youtu.be/9SOnBD4d1UYAs you will see the wiring ...

#277375
Nov 26, 2011
 198

MB1		 UHaul hitch install NEGLIGENCE could cause VEHICLE EXPLOSION

BUYER BEWARE! This video depicts what happened when I took my car to Uhaul to have a hitch installed. http://youtu.be/9SOnBD4d1UY As you will see the...

#277369
Nov 26, 2011
 139

Tina13s		 HORRIBLE! UHaul!

I just wanted to say what a horrible experience. I rented a truck for 3 days to move. The second day I had the truck i received a call in the morning from a Uhaul in Florida that t...

#277227
Nov 25, 2011
 186

Entrdapp...		 UHaul - U-Hauled

Not to long ago I scheduled an appointment at the local U-Haul center to have a tow hitch installed on the wife's Acadia. I did some extensive research online prior as I wanted to ...

#275584
Nov 17, 2011
 145

Expleshi		 UHaul - U-Haul fails to provide even minimal customer service

U-Haul, specifically U-Haul at 1535 Round Rock Avenue (Hwy 620) in Round Rock was able to go from bad service to worse service to outright capital failure. I returned several time...

#272601
Nov 03, 2011
 139

Traca1973		 UHaul - They called me a liar and charged my card for damages I did not do.

Leesburg location across from the mallWe have had a storage building for 2 years. They accused us of damaging the saddle, when I said we had nothing to do with it, the ...

#270457
Oct 25, 2011
 256

Christop...		 UHaul - No AC, ABS brakes or customer service

Truck I drove for 1,000 miles had no AC even after I asked if it worked. The ABS light came on a couple of times meaning the system was not working and the brakes were very weak. W...

#269192
Oct 19, 2011
 147

Djknight		 UHaul - U-Haul & Parent Company Amerco Condone Racism

This may seem a small thing to some, but there are some small things that cannot be overlooked. This is one of them.On September 23, 2011, a friend of mine rented a UHa...

#268491
Oct 16, 2011
 276

Nanasees		 UHaul - Bent over Backwards for us

After reading all these complaints after reserving a trailer from UHaul, I was getting a little skeptic.BUT, after dealing with Langley, BC UHaul, they bent over backw...

#263353
Sep 21, 2011
 190

Attitude...		 UHaul chula vista 99 n 4th

We rented a truck, extended it for a few extra days, and then they actually broke into the fenced yard where we were temp staying, took it back after 12 hours being late,when we we...

#262706
Sep 18, 2011
 258

Anonymous		 UHaul gas scam

U-haul has a trick now to get more money out of it's costumers. Instead of giving you a full tank of gas, they give you the truck with a bit more than half, or some variation o...

#262558
Sep 17, 2011
 377

Seeing Red		 UHaul - Over charged my creditcard

When I rented from U-haul the agreed bill was 46.00 which was drafted from my account on the spot.A weel later they withdreww 86.00 $ because they said I didn`t fuel up enough annd...

#260611
Sep 08, 2011
 237

Kmp367		 UHaul - Never Ever Use U-Haul

This past weekend I had to reserve a U-Haul trailer so that the band I manage could carry their gear to and from a gig. I was very hesitant to use U-Haul again because of bad exper...

#259946
Sep 05, 2011
 366

DougRF1985		 UHaul Overcharged me 670.00$ Refused Refund!!!!

Uhaul overcharged me 670.00 dollars and would not refund my money. I changed my destination location and they charged me over two times what I was quoted to rent a truck. The highe...

#258152
Aug 27, 2011
 347

Peter9481		 UHaul - U haul adds extra charges weeks later

Rented a trailer for one day paid them the agreed upon price with a credit card ($42) returned the trailer as agreed upon. two weeks later uhaul charges me again ($72) stating that...

#256816
Aug 21, 2011
 310

Texannie		 UHaul did not pay a insurance claim for safetow protection.

I took out the safetow protection while moving. My car got damaged due to improper instillation by uhaul employee. During the move I had to pay for a mechanic to come put my car ...

#255502
Aug 14, 2011
 455

Cwaztruc...		 Unhappy with UHaul

My husband and I reserved a truck from uhaul, which we have done in the past for an in-state move. We have always paid for the truck when we dropped it off, This time they charged ...

#255396
Aug 14, 2011
 448

Ejolguin63		 UHaul - U haul Fontana store

It is a saturday mid morning and all homeowners are doing thief activity that can't be complete during the week any manager in their right mind would make sure they have enough...

#255262
Aug 13, 2011
 275

Cindyd		 UHaul - U-Haul...Customer Service is Horrible

So, the hubby and I are in need of a pick-up truck to bring our sparking new washer/dryer combo back to our new home. We only have 2 cars (and they won't fit into ...

#255072
Aug 12, 2011
 339

Gloria l...		 UHaul - DUE TO NO AC IN TRUCK SERVICE ANIMAL DIED

We are both disabled srs with a rescued greyhound of four yrs, and my service animal. I have Stage III Breast Cancer as well. Bella, my beautiful companion died on the day we arriv...

#254163
Aug 08, 2011
 382

Anonymous		 UHaul

UHAUL... UHAUL is no good, when it comes to our children and commitiuny they do not care about us, their just thinking about that money in their pockets," their should be exceptio...

#251594
Jul 27, 2011
 278

PATTFROOM		 DON'T USE UHaul CONVICTED CHILD RAPIST WORKING FOR THEM

UHAUL HAS A CONVICTED CHILD RAPIST WORKING FOR THEM. THEY KNOW IT BUT DON'T CARE AS LONG AS HE'S MAKING MONEY FOR THEM. MARK FORD SAN BERNARDINO CA BASELINE STORE ARRESSED ...

#251307
Jul 26, 2011
 429
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Related Information
Building Services - Moving, Storage
The US moving and household storage industry consists of about 8,000 companies with about $13 billion in combined annual revenue. Large companies include UniGroup, SIRVA, Atlas, and Bekins. 50 largest companies of the industry occupy about 45 percent of the market. Companies in this industry move household and office goods, and specialty items like pianos and trade show exhibits. They provide their services either locally or interstate. Overseas shipping is also possible, however, that is quite expensive. Moving companies also provide long- and short-term storage for the items that they move, on the customer?s request. Industry earns 45 percent of its revenue from long-distance moving. Most of the companies in this industry are privately owned. The industry is divided into three tiers. The top tier includes long-distance move. This type of moving is performed with the help of a dozen large van lines like North American, Allied, Atlas, United, Mayflower, and Bekins. Shorter interstate moves constitute the second tier.

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