UHaul Complaints and Reviews

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Main address: 2727 N. Central Ave 85004 Phoenix AZ
1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4, , http://www.uhaul.com/customer/caf/
  • 285+9 mobile complaints
  • $120K claimed losses
  • $402 average
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  • 1 day ago
  • Equipment
  • Charlotte, North Carolina
  • Equipment Order
  • 1

DO NOT USE THE U-HAUL LOCATION @ SHARON RD WEST in CHARLOTTE, NC!! My entire experience has been an absolute nightmare. I am currently awaiting an acceptable response via the Better Business Bureau. The equipment I reserved and needed to complete my move was not supplied (as contracted). According to Tina (Uhaul rep), a "reservation" is not guaranteed. "If someone comes in off the street and... Read more

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I moved cross country w/a tow dolley on the truck. They (uhaul) hooked it up wrong, causing it to turn my car's tires, the straps came off several times, I got stuck in places I didn't want to stop at, used extra miles having to backtrack, not to mention all the added stress and anxiety from it all. All uhaul did was refund the extra mile fee. They won't return my calls or anything. I feel like I...

  • Jul 19
  • Rentals
  • Warnerville, New York
  • Rented Car Returning
  • 2
  • 10

My daughter and her boyfriend returned the trailer we rented. They went inside but she left her purse in the car. They told him where to park the trailer. He was having a problem backing the trailer into the spot when an employee offered to, and did, park the trailer. They were having a problem giving them a receipt and finally emailed it to her BF. While there one of the employees left. They... Read more

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  • Jul 18
  • Rentals
  • Warnerville, New York
  • U Haul Rental
  • 2

I would NOT recommend this location or any U-Haul location anymore. My daughter dropped the trailer off. Her boyfriend was trying to back the trailer into the parking spot and was having trouble. An employee offered to do it for him. The purse was in the vehicle at the time. While inside waiting for a receipt someone stole her purse and the $500 in cash inside. We found some of the contents of... Read more

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  • Jul 16
  • Rentals
  • Truck Rent
  • 3

2459 Princess St Uhaul is a *** rip off. I just went in there to rent a pick up truck. When we picked up the truck the gauge was on the 1/4 tank line but off slightly to the left. I had it for less than an hour, and didn't use any gas (when I brought the truck back the gauge was at the same point). Well apparently starting up the truck uses enough gas to put the level down to below the 1/4... Read more

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Absolute crooks!! Told one amount and looked on my credit card statement to find it was double and they didn't care. Very rude lady on the customer service side when I called! How does this company stay alive after all these bad experiences? Didn't get my money refunded. Never again will I rent anything or recommend them!

Uhaul are crooks, I have used them before and had little issues but this time I go to set up a move and instead of it being 280 for a 2 hr trip move it's now 409 plus I asked the person why this is she replied back supply and demand they can charge whatever they want specially if it's summer that's bull *** never in my life... They should have a set price and have to go by it ...

  • Jul 03
  • Rentals
  • Absecon, New Jersey
  • Truck Rental Experience
  • 14

i will never rent another u haul truck again. i had a rental truck for a couple days at the end of may. after my contract was final the total cost was $406. U haul took over 700 dollars out of my account without my permission. i dont drive so my only mode of transportation is the city bus and i live outside of the city. knowing i had money in my account my wife and i took the bus to the city with... Read more

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My car was hit by a uhaul truck driver. I have $6,000 in damage. They sent a appreiser and since then I have called everyday atleast 4 times. They dont answer and dont call me back. It has been 5 weeks and nothing. James Hardman is the dudes name. So rude and shady.

  • Jun 28
  • Transportation and Delivery
  • Phoenix, Arizona
  • Positive Experience
  • 3

I get such good service with U haul that I will never go any where else. You have to understand that if they run out of truck they can' t make trucks appear out of no where. Why are people so rude in this world. I used to work for a DR's office and the people that used to come in that place were like animals. Horrible. I will ask my self, why will a person act with so much entitlement. Why... Read more

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