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  • Customers like
    • Justin bailey1
    • Truck1
    • Repwest insurance1
  • Customers don't like
    • Customer service4
    • Service4
    • Their gas tank fraud3

  • 2 days ago
  • Rentals
  • Youngstown, Ohio
  • Car Tow Bar
  • 7
  • REVIEW RATING 4/5

Uhaul installed a new tow bar and hitch in a rusty area in my car without telling me that that area was rusty!! 2 weeks later the tow bar fell of from the car...the 4 bolts broke from the chassis do to the rusty area... i called repwest(uhaul insurance agency) and still waiting for them....they are incompetented... bad service!! Today 6/30/2015 i did a reservation and i ended picking up the... Read more

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  • 2 days ago
  • Shipping
  • Michigan, United States
  • Truck Rental
  • 9
  • REVIEW RATING 3/5

Absolutely insane company to deal with. I never, ever heard of them charging anything per mile before dealing with them this year. And we didn't even get to have the truck for a day, we got a 5 hr window to move all our stuff and we were only going 30 miles round trip. We used the 19.95 truck, got charged .79/mile, plus 15 for insurance, plus 7 for the dolly, plus putting 10 bucks in the tank.... Read more

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  • Jun 28
  • Rentals
  • Las Vegas, Nevada
  • Truck Rental
  • 9
  • REVIEW RATING 4/5

I will never use uhual and would not recommend using them EVER. I had one of their trucks break down on my half way to my desination(not to mention i just filled it up with gas), driving with my two small children stranded in 110 degree weather and they did not send anyone to get me for 3 hours ! We were sweating up and down and ran out of drinks after an hour and a half. They are a joke!!!!!! I... Read more

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  • From mobile
  • Uhaul
  • Jun 27
  • by anonymous
  • #657247

In Gainesville fl main st uhaul the manager Cindy was very rude. She yelled and screamed at me in the store because i complained about the service then caught an attitude when i asked to speak to someone else and complain. Then she talked about me to customers while i was leaving the store. She also charged me for a dolly which i did nit get Add comment

  • Jun 27
  • Rentals
  • Mississauga, Ontario
  • Truck Rental
  • 8
  • REVIEW RATING 4/5

Despite having reserved a 16 foot truck one month before, i was contacted by the scheduling dept less than 20 hrs before i wanted the truck that they cannot arrange a truck in mississauga and therefore i either change my plans or go to barrie which is nearly 1 hr 45 mins away to collect my truck. I had planned my move in advance, new tenants were supposed to move in and i had ordered some things... Read more

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  • Jun 26
  • Moving and Storage
  • Houston, Texas
  • Moving Truck Rental
  • 7
  • REVIEW RATING 3/5

Reserved a moving van well in advance and the night before moving, I get an e-mail that its not available. They have a different size at a distant location available much later, but movers are booked to come already. Calling them, they said someone needed my truck before I got it, so they leased it to them instead, despite me having reserved it. I would highly recommend first trying to use any... Read more

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  • Jun 22
  • Rentals
  • Prince George, British Columbia
  • Truck Rental
  • 21
  • REVIEW RATING 4/5

So three weeks before moving day I call to book a truck just like I've done for the past four moves in these last two years and she tells me she doesn't make reservations but will write my name down in her book and the truck will be ready for me well today is moving day and guess what?? She gave the truck to somebody else and said I can use a cargo van and then I called the 1800 number and they... Read more

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100% FULL

  • Jun 22
  • Equipment
  • Tampa, Florida
  • Hitch Installation
  • 36
  • REVIEW RATING 5/5
Uhaul - They scratched my brand new car installing a hitch.
1 of 3

I bought the service and parts online. I was supposed to receive a phone call from them to set an appointment time. Instead I got a phone call at 6: 30 am, which I ignored as I was asleep, and then got another around 9:30 with a very rude man on the other side telling me that I was late for my 7:30 am appointment. I was not aware they decided to make an appointment at such insane hour, since they... Read more

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  • Jun 19
  • Rentals
  • Whitehorse, Yukon Territory
  • Cargo Van Rental
  • 14
  • REVIEW RATING 3/5

i tried to rent a cargo van from a local u haul. the clerk said the oil and transmission fluid were full. when we checked the oil it was near empty and very little transmission fluid. checking the tires i found 24 psi of air pressure in front left tire. I started to add air and read that the tire says 80lbs psi. so i checked the left front tire and sure enough 80psi. i returned to adding air and... Read more

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  • Jun 15
  • Rentals
  • Truck Rental
  • 48
  • REVIEW RATING 4/5

Scheduled a 9am pickup for a 15 ft truck for an out-of-state move. When I arrived, there was ONE Uhaul truck with the flatest tire I have ever seen (possibly slashed?). Called customer service on 4 different phones & spent an hour trying to get it sorted out. Their only advice: they can provide a replacement within 24 hours. Nevermind that there are multiple Uhaul locations within 10... Read more

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