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1.3 Based on 111 reviews
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  • From mobile
  • 1 day ago
  • #908649

Charged $80 for a gas fillup because they said truck was returned on empty, when actually I gassed it to EXACTLY where they said to. When I call to complain I get nothing but s runaround. Pick another rental company; spare yourself the headache.

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WARNING: Avoid making reservations via UHaul website or their 800#. The reservations are bogus and cannot be relied upon to secure a truck at the appointed time. Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site.... Read more

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  • From mobile
  • 2 days ago
  • #908171

Terrible from start to end, and this is from a guy that spent 5000$ in the past 3 years on uhaul- so that's a lot of rentals. Been pushed around for 3 days for a hitch install. From customer service to the location!

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We reserved a rental truck well in advance, but when it came time to pick it up it was nowhere to be found. We were sent on a wild goose chase from one location to another, and finally 2 hours later (and many miles away from where pick up was supposed to be) we completed our rental. Since we had already lost our helper for the move, U-Haul agreed to allow us an extra day, free of charge. On day 2, we received a call asking if we would pretty... Read more

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Beware of U-Haul's mover helper that allows you to hire what you might assume are experienced movers to help with your move. The implication is that these are experienced movers who actually know how to pack and load. Prior to booking one, call and ask them what their approval process is when allowing people to use their website. You will find out they do not do anything more than a background check. These people are not required to have any... Read more

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I will never use ü haul service , I had reserved a cargo van for my son who lives in a different city and was told it was fine if I reserved it with my credit card but he would have to pay when he picked it up. Moving day came for my son and when he went to pick up the truck they said he couldn't after weeks of planning and reassuring me several times there wouldn't be an issue,, left us all in a big emergency because he had to move that night... Read more

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I recently booked a trailer with Uhaul well in advance, over a month and tracked out my moving trip to make sure everything would work. I was told I would receive a call the day before to let me know what location I could pick my trailer up. Hardly 12 hours before I am supposed to leave to move, they call me and inform me that I can't have a trailer. There aren't any in the province. I am now stranded with all of my stuff and no way to move it... Read more

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Over a week ago I reserved a box truck that I had contracted to pick up from Nanuet NY. Today I received a text message that I was to pick up the truck in Warwick, NY; 40 miles (over 1 hour away) from my home! I need to pick up the vehicle in Nanuet as it was close to my home, my plan was to take a taxi the 3 miles. I called U-Haul customer service who arrogantly informed me that my preferred location is never guaranteed and there was no... Read more

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  • From mobile
  • Aug 23
  • #905648

I had an issue with them in that they could not guarantee a reservation, then I had told them about damage to the truck before I drove off in it and when I returned it, they said I did the damage and that I had to pay for the repairs and that they were going to pursue legal action if I did not pay them! WTF!

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I had a Reservation for August the 12 or 13th, and I guess you Cancel my Reservation without Contacting me to say anything, I spoke to a Young Lady who said that she could Hold my Reservation until farther Notice due to Inclement Weather. I stated Okay and then, I found out that the Owner Cancel my Reservation without Notice How you can do that!!!!!!!!!!!!!! Very Upset about that cause my Reservation was made before this Inclement Weather... Read more

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