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  • Customers like
    • Justin bailey1
    • Truck1
    • Repwest insurance1
  • Customers don't like
    • Service4
    • Customer service3
    • Their gas tank fraud3

  • 2 days ago
  • Transportation and Delivery
  • Torrance, California
  • Trailer Hitches Installation
  • 3
  • REVIEW RATING 4/5

Well let me start with scheduling an app for installation of trailer hitch on Torrance locations 21707 Western Ave Torrance CA..we called at 8:30am for app at 3:00PM..i received my invoice on my email..we got there 3pm...no app was on record...no part was available...nobody to install...lets get real....all of the above was told the opposite..yes we have the part available at this location..yes... Read more

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  • May 22
  • Employees and Ex-employees
  • Atlanta, Georgia
  • Labor Compensation
  • 10
  • REVIEW RATING 3/5

OMG! This is so true. I worked as a reservation manager @763 in Atlanta Georgia and B the beast never trained me and basically just said "go do it"! First off, the description for this position is understated, when in actuality it entails running the whole d**m office for $10.00 an hour. B was jealous of me and used her position to harass and "call me out" on procedural directives when she... Read more

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  • May 18
  • Moving and Storage
  • Salisbury, North Carolina
  • Truck Rental
  • 12
  • REVIEW RATING 4/5

Requested a 20' truck in advance, uhaul called and said no trucks in hinesville area I would have to go 20 miles outside of my area and they would upgrade me to a 26' truck no additional charge, I arrived at the new location to find they were closed, after waiting 1 1/2 hrs to find out they don't have ANY trucks for me, now this is a guaranted truck pickup, called uhaul, told me they had a truck... Read more

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  • May 02
  • Transportation and Delivery
  • Phoenix, Arizona
  • Uhaul Rental
  • 3
  • 3
  • 39
  • REVIEW RATING 3/5

I went and rented a 26 feet uhaul, they made me pay for insurance after they Saud it was just a one time fee they still made me pay the same Dee for three days each which was 52 dollars a day when we got it at first they said it was 52 for all the days we rented the uhaul that's why we got it with insurance upon returning the uhaul the same manager made us pay 52 dollars a day for insurance had I... Read more

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  • Apr 21
  • Rentals
  • El Monte, California
  • Truck Rental
  • 4
  • 4
  • 58
  • REVIEW RATING 5/5

Rented a Uhaul on March 28th 2015 and it has been a nightmare since then. Agent though she was somewhat pleasant she was dressed in very short short black shorts and a 3/4 sleeve top that had one sleeve closed up with safety pins. Agent said her office was open in Sunday but failed to let me know they close at NOON needless to say we left the truck parked outside with plans to bring the keys on... Read more

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  • Apr 14
  • Rentals
  • Las Vegas, Nevada
  • Truck Rental
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

Worst customer service ever! I was told a hold would be put on my card, but the cashier charged almost double the amount as a debit! As of today 3 days later, the funds still have not been credited back on my card. The truck they tried to give me had the check engine light on. I had to say something about it to get a different truck. The truck they did give me ended up stalling during the move... Read more

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  • From mobile
  • Uhaul
  • Apr 07
  • by anonymous
  • #618766

Drove from dayton oh to pera il u haul wont rent car hauler because i have ford expl even have v8 with toe pkg i contactef ford motor no safty issues Add comment

  • Mar 29
  • Rentals
  • Springfield, Oregon
  • Truck Rental
  • 52
  • REVIEW RATING 4/5

Horrible company. We secured a truck for our daughters move two weeks in advance. We received emails with updates telling us everything was in order the day before her 16 hour move on a Sunday we get a call informing us that they don't have a truck available with in 100 miles. WTH. We had everything planned and our daughters job depends on her being there. Now with no truck what do we do? They... Read more

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  • Mar 28
  • Rentals
  • Mountain View, California
  • Truck Rental
  • 2
  • 2
  • 59
  • REVIEW RATING 4/5

I reserved a truck on Wed 3/25 for pick up on Sat 3/28 at 6:30pm, I got a text from uhaul on Fri 3/27 saying that my pick up time was changed to Sat 3/28 at 9:00Am instead of 6:30Pm as I've requested. Then on Sat 3/28 at 10:21am I received another text saying that my truck was not available at my location where I had reserved it but It was going to be available 15 miles away . uhaul changed my... Read more

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  • Mar 27
  • Transportation and Delivery
  • Evanston, Illinois
  • Truck Rental
  • 56
  • REVIEW RATING 4/5

I traveled under 30 miles, but was charged 150 miles of gas. I know the 60 gallon fuel tank didn't move by 1/4 of the tank in just 30 miles (i.e., 2mpg)! Per UHaul's site a 26' truck is 10mpg which amounts to 3 gallons, not 15! Even with a load mpg would not grow to be 500% inefficient. It is not possible. I am certain UHaul is doing some very shady business. I was also charged for padding which... Read more

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