UHaul Complaints and Reviews

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Main address: 2727 N. Central Ave 85004 Phoenix AZ
1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4, , http://www.uhaul.com/customer/caf/
  • 296+9 mobile complaints
  • $120K claimed losses
  • $396 average
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  • 19 hours ago
  • Other
  • Brownsville, Texas
  • Uhaul Lock Wont Open
  • 6

Bought two U-Haul locks in Austin, TX for my personal trailer because they seemed to provide an extra level of security. Tried to unload trailer in Brownsville, TX and one lock will not open; cylinder turned slightly but bolt was frozen solid. Don't have the tools or access space to cut lock off. Can not unload trailer. Called U-Haul dealer on Boca Chica Rd in Brownsville; Jaime said, rather... Read more

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  • Aug 19
  • Rentals
  • Transporter Rental
  • 22

We rented a auto trans porter from uhaul, a uhaul employee hooked it up for us and as we where unloading the vehicle in tow the hitch popped off and slammed into the back o the Tahoe . Causing 1000 dollars damage. We purchased the safetow insurance... what a joke we sent in all documentation just to get a denial. Stating the equipment didn't malfunction and that all there insurance covers. What a... Read more

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  • Aug 13
  • Shipping
  • San Francisco, California
  • Ubox Delivery
  • 18

Ubox Uhaul is an extremely poor way to move. What they post on their website, or promised verbally by the GM of the Bayshore location, and promised is not what I as a consumer received. Our Ubox order was placed late by the SF location, to a 3rd party mover. We dropped our boy on 7/11. The 3rd party movers said they didn't get a contract from Uhaul till 7/16. The 3rd party picked it up on 7/18.... Read more

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  • Aug 13
  • Transportation and Delivery
  • Overcharged Tow Dolly
  • 13

I reserved a tow dolly with a card online but wanted to pay with a different form of payment.....after having multiple issues with my reservation and scheduling they also charged my card as well as accepting my cash payment....so I paid twice for one use....I have contacted Uhaul directly multiple times and am still waiting again for a call back from the area field rep.....will never use this... Read more

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  • Aug 08
  • Storage
  • Vancouver, British Columbia
  • Wrong Booked Truck
  • 37

First Time - 2 years ago- we booked a 14' truck. showed up, they only gave us a cargo van. We let it slide, even though we had to make multiple trips adding mileage. Should have learned. Second Time - Booked a 14' truck for 2 days. We were paranoid because of the first time we called after booking to ensure we would have the correct truck for 2 days. we even got the guy's name we talked to. Go... Read more

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  • Aug 06
  • Transportation and Delivery
  • Truck Reservation
  • 1
  • 13

Reserved a truck. The day before pickup, I was informed that I needed to pick it up over an hour away from my location. This is unacceptable, they have no available truck in my area and they misrepresented the situation. Read more

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  • Aug 05
  • Shipping
  • Pod Delivery
  • 27

I rented a u-haul pod to be shipped cross country, got a call the weekend I was supposed to pick it up, saying that there had been a mistake and my pod was delivered to the wrong location. That was 2 weeks ago. They have yet to respond to me with the whereabouts of my pod, when it will arrive, and who will be paying for the extra months of storage while this whole mixup has gone on. I've... Read more

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  • Aug 05
  • Rentals
  • Toronto, Ontario
  • Unprofessional Truck Driver
  • 40

We rented a truck to move our house belongings to the u-box storage in April 2014 from U-Haul at 240 Rexdale Blvd Toronto, ON M9W1R2 and one of the employees, driving similar U-haul truck smashed into our truck parked in the storage parking lot. We (me and my husband) were both inside of the trunk, moving our furniture around to load the u-box, when the other truck smashed into the front of our... Read more

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  • Aug 03
  • Rentals
  • Truck Rental Experience
  • 26

What a joke. Never using U-Haul again. My father-in-law booked my fiancé and I a U-Haul over two months ahead so that him and I could move out to Edmonton from Regina. Everything was going good until the day before we get told that we have to drive an hour and a half away to pick up our truck because they were out of them in the city. That was a *** off but whatever they accommodated us for it by... Read more

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  • Aug 02
  • Service Centers and Customer Services
  • Hamilton, Ontario
  • Truck
  • 23

Uhaul took and extra $285.00 from our credit card, lied about how much gas was in the tank upon returning truck, terrible customer service. Oh not to forget the location I reserved the truck for online didn't have the truck there, even though we saw about 10 of the same truck on their lot. Anyway, had to chase half way across the city to get my truck. Called to complain and the first customer... Read more

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