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1.4 Based on 81 reviews
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  • Customers like
    • I did not like them at all 3
    • Truck was new and awesome 1
    • insurance adjuster 1
  • Customers don't like
    • Customer service 9
    • Service 7
    • Horrible customer service 4

Very poor customer service. We have not even used the U-haul truck for our reservation yet; I have simply tried to change my purchase order and it has been extremely difficult. I attempted to cancel the order in store and the employee said this wasn't possible. I canceled it online and did not receive the refund email that was promised as stated on the web page.I called customer service and order was still not canceled. I canceled it online for... Read more

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Rented a 20 foot uhaul truck and drove from Albany, NY to Troy, NY (around 11 miles) and the gas guage moved from half to just under a quarter. Seeing as they advertise the tank capacity at 40 gallons, I put in 22 gallons of gas ($55) thinking that would get me to around 3/4. Nope, it filled up the tank completely and then I drove from Troy, NY to Altamont, NY (23 miles) then back to Troy, NY (another 23 miles) then back to Uhaul (8 miles) and... Read more

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Waited 2 days for my truck, then was told they didn't have the truck, was told every truck was rented in tulsa, but when i drove by a uhaul on my way back from dropping my load off, tgere were 10 trucks outside the store. Was given a truck and trailer that he assured me would fit all my things... it did not! I paid 90 dollars for *** i called customer service and because my order was written in paper because it wasn't printing on computer,... Read more

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I rented a van in which I was carrying food products. After arriving at our destination and un loading the van, we discovered numerous roaches had gotten into boxes. We called to complain as well we had to bomb the van before putting anything back into it. Leaving dozens of dead roaches in the van a requesting a full refund which was denied. We disputed it with the credit card company and they took it off the card. U haul fought the charges... Read more

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Pior to renting with uhaul, I confirmed that my vehicle could be safely towed using a tow dolly with uhaul. However, when I got to uhaul, they were out of tow dollies, and switched me to a trailer. Not knowing better, I accepted, and since the trip was 3200 miles, I figured getting insurance was a good idea. Well it urns out that putting my car on their trailer was not safe! The front bumper only cleared the lip of the trailer by 1/2 inch or... Read more

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I got charged for the wrong rate. I called 1-800-789-3638 to adjust the rate and the rep gave me so BS about how they charge differently depending on each day. I been renting Cargo Van from the same Uhaul for over a month same time and say days, the charge was always the same! It really *** me off that she tried to give me some BS to get me off. When I told her to look my our record she told me I need to go into Uhaul location to change the... Read more

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  • From mobile
  • Uhaul
  • Apr 28
  • #837690

Absolutely horrible customer service and very unprofessional. Was hung up on several times, transferred mid sentence and was given a location for pick up in another province!!!!! Never experienced such poor service!!! Add comment

What a joke of a company. Jumped through all their hoops to reserve online only to find out that a unit is not even available! Deanna, their customer service rep online was terribly unhelpful. She just gave generic responses and could care less about my waste of time. Save yourself the headache and use another rental service. This company is way too big to care about screwing over what they view as a small percentage of people. Read more

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http://www.caconsumeradvocate.com/blog/u-haul-loses-class-action-suit-accused-‘fraudulent-business-practices’.html I lost nearly everything to uhaul suffering not one but two thefts. I HATE these guys! Do NOT trust uhaul! "Just awful people" - lawyer My storage space was robbed simply by someone climbing over the shared wall of my locker. The walls do not meet the ceiling allowing for this type of theft. And without " forced entry" insurance... Read more

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I rented a 12 X 6' open trailer with loading gate. Unfortunately you need to look very hard to understand that the ramp and opening to the trailer is much smaller. We had to lift a 59" item over the side of the trailer to load. Then to unload we needed to find help to lift the item (mower deck) and we were about an hour and half late (in pouring rain), thus being charges another day late fee. Poor planning on my part, misleading info (a 12 X 6... Read more

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