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  • Customers like
    • Repwest insurance1
    • Truck1
    • insurance adjuster1
  • Customers don't like
    • Customer service7
    • Service4
    • Their gas tank fraud3

  • 19 hours ago
  • Transportation and Delivery
  • Sammamish, Washington
  • 2

My husband is broke down in the middle of the freeway with our truck on a total trailer the *** of the operator asked if there is gas and then proceeded to tell my husband to unload the truck off the toll trailer and go do something leaving our truck full of our belongings on the side of the road not even on the shoulder U-Haul is absolute disgrace I will never use them and I will complain about... Read more

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  • From mobile
  • Uhaul
  • Jul 25
  • by anonymous
  • #671831

Tryed to use the uhaul sevice at delaware equipment rental in middletown delaware service is terrible customer service was terrible they lie and take up for each other make you over pay for sevices stay away from that place can't believe there still in business! Add comment

  • Jul 24
  • Other
  • Sioux Falls, South Dakota
  • 14
  • REVIEW RATING 4/5

These people have you "reserve" your truck, etc., for a date then but that does not guarantee that the items will be there, or that you will not have to drive 50 miles to pick them up somewhere else. They get away with it, by putting people in a last minute jam, waiting until the day before before telling you where to pick up the items. I however called almost a week ahead and demand confirmation... Read more

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  • Jul 22
  • Rentals
  • Saint Louis, Oklahoma
  • Uhaul Truck Rental
  • 6
  • REVIEW RATING 4/5

THE TRUCK BROKE DOWN,MOVING SOMEONE OUT TO DENVER COLO.THEY PUT ME UP IN A HOTEL,THEIR CREDIT CARD WERE DENIED.THE HOTEL LET ME STAY ANYWAY,SAYING THAT IT WILL BE WORKED OUT IN THE MORNING.NEXT MORNING,U-HAUL CALLED AND ASKED IF I COULD PAY,AND THEY WOULD GIVE ME MY MONEY BACK,WHEN I TURNED THE TRUCK IN.THEY DID NOT GIVE ME MY MONEY BACK,THERE WAS A LOT OF DAMAGE WHEN THEY RELOADED MY OTHER... Read more

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  • Jul 22
  • Rentals
  • Topton, Pennsylvania
  • Uhaul Trailer Rental
  • 7
  • REVIEW RATING 3/5

I rented a trailer (it took 40 minutes to get in and out and I had to wait while they helped there other customers while she was helping me) and they told me a temporary hold will be placed on my credit card until I return trailer. I returned the equipment 4 hours later they charged my card the proper amount and my bank still has the hold in my pending charges the bank says that u-haul will not... Read more

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  • Jul 20
  • Shipping
  • Belmont, North Carolina
  • Uhaul Book Box
  • 11
  • REVIEW RATING 4/5

I didn't use u-haul truck or trailer, I just bought new book boxes From from u- haul in Charlotte to pack books in for a move to Greensboro. My boxed books sat in a room in new place for a Month beside a twin guest bed. No bed bugs from MY place & No bed bugs in new place (a house shared by a friend who'd lived there two yrs). My granddaughter slept on twin guest bed & was eaten up on... Read more

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  • Jul 20
  • Service Centers and Customer Services
  • Meadville, Pennsylvania
  • Uhaul 10Ft Moving Truck Rental
  • 13
  • REVIEW RATING 4/5

A reservation was made for a 10' truck on June 23, 2015 for pick-up in Erie, PA on July 8 for a move to Virginia. At 6 PM July 7, we received a message from U-haul that no trucks of that size were available in NW PA and that we would need to pick-up in Dunkirk, NY (50 miles north of Erie). Obviously without notice, we were unable to even contact a competitor because they were all closed by 5 PM. ... Read more

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  • Jul 20
  • Transportation and Delivery
  • Bellevue, Washington
  • Uhaul Moving Service
  • 4
  • REVIEW RATING 4/5

Television was damage in moving paid for insurance the contract states that property is cover if damage in traveling. Spoke to claims adjuster Jeff Laatsch he asks for contract I sent it then he response that the policy states they don't cover that. The contract he sent me back isn't the contract I signed. Is this a deception Uhaul and repwest put together to swindle customers out of the money... Read more

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  • Jul 19
  • Transportation and Delivery
  • Poughkeepsie, New York
  • Rental Truck
  • 10
  • REVIEW RATING 3/5

Reserved 17' van for move 2 months in advance, email the night before pick changed location and time of pick up. This was unacceptable since I had moving help lined up. Got them to change time, but still at another location. Get to location to pick up no 17' van at this location. Finally found another location with a 17' van, at of al places a beer distributor, no dooly that had order and only a... Read more

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  • Jul 06
  • Transportation and Delivery
  • Steamboat Springs, Colorado
  • Uhaul 17 Ft Moving Truck Rental
  • 36
  • REVIEW RATING 4/5

I am very dissatisfied with my U-Haul experience. I reserved a 17’ truck on-line two weeks before I was expecting to pick it up in Steamboat Springs, CO. I was told to call 2 days before the pickup date to confirm a truck was available, which I did on Monday June 29. At that time, I learned that the owner of the dealership with whom I had been speaking had passed away, I spoke to her son and... Read more

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