UHaul Complaints and Reviews

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UHaul
Main address: 2727 N. Central Ave 85004 Phoenix AZ
1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4, , http://www.uhaul.com/customer/caf/
  • 309+11 mobile complaints
  • $120K claimed losses
  • $382 average
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  • Oct 20
  • Ground Transportation - Trains, Buses
  • British Columbia, Canada
  • Trailer Attach
  • 12

We went to pick up our uhaul from the 51 street location. After we finally fill everything out we're going to attach the trailer for the car, the lady had no clue what she was doing we spent near an hour with her trying to do it. Eventually a male worker came out and said it's broken. Pull up to another trailer. So we do. Then he said oh never mind it's not broken come back over here. And a few... Read more

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  • Oct 11
  • Transportation and Delivery
  • Edmonton, Alberta
  • Truck Order
  • 32

I had booked a 17 ft. U-haul in the St. Albert/Edmonton, Alberta, Canada area and was assured that a truck would be available on the date stated. The day before I was to pick up the U-Haul I got a phone call (rep 1) and was told that the truck was available but it was at a U-haul place about 70 km. west of the city on hwy. 16. I was told that there was no other truck closer. Despite the... Read more

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  • From mobile
  • UHaul
  • Oct 09
  • by anonymous
  • #544218

It was a horrible experience and will never ever use them again nor will I recommend them to any one. Add comment

     

  • Oct 05
  • Transportation and Delivery
  • Bad Service
  • 12

Be Aware you are at their mercy! What they don't tell you at time of reservation is what may get you! To reserve weeks ahead reserves vehicle but not pickup location 20' truck or more you could be going to a different city to pick up and they don't allocate extra mileage for this inconvenience (in our case reserved Toronto had to p/u in Whitby)and p/u location didn't open until 10 am Sat... Read more

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  • Sep 29
  • Transportation and Delivery
  • Dolton, Illinois
  • Mileage Scam
  • 28

I went online to reserve a U-Haul truck 5 days in advance. U-Haul calls within five minutes and says their nearest truck is 15 to 20 miles from my location, this could add $30.00 to $40.00 to my bill. I drive past many U-Haul truck lots daily, some within 5 miles, these lots almost always have trucks on them trucks of different sizes. U-Haul is telling its customers they don't have trucks close... Read more

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  • Sep 23
  • Building Services - Moving, Storage
  • Waterloo, Ontario
  • Moving Truck Reservation
  • 22

I reserved the moving truck and the last day they called and offered me a smaller truck and they changed the timing. My whole schedule was messed up by them. I reserved the moving truck and the last day they called and offered me a smaller truck and they changed the timing. My whole schedule was messed up by them. I reserved the moving truck and the last day they called and offered me a smaller... Read more

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  • From mobile
  • UHaul
  • Sep 22
  • by anonymous
  • #537109

A total rip off, we were moving across the country and decided to use their ubox. Uhaul charged us for loading help that I never agreed to nor did I ever receive. We only noticed the charge after going through all of their nickel and diming that they did to us along the move. If you are looking to get robbed by a company, uhaul is the way to go. Add comment

     

  • Sep 17
  • Transportation and Delivery
  • Truck Rental
  • 21

WORST RENTAL EXPERIENCE EVER! I was told to use Uhaul truck for a one way drive, to save money, and time. Bad idea. It took me more than one hour to get the truck even if everything was fill on the website. The office where I took the truck didn't know how to take my paiement on the Uhaul web site, so they charge everything on their garage visa device. I left the truck at the destination... Read more

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  • Sep 14
  • Rentals
  • Duncan, British Columbia
  • Truck Rental
  • 83

My son rented a UHaul truck from STE Rentals in Duncan B.C. Canada. He did not know to drop off the key in the dropbox...I arrived at 9am to drop off the key and finalize the costs. The owner went immediately crazy, screaming and swearing and banging the desk, calling me a liar and that I should "just know the rules". I asked for my bill so I could leave. He ran from behind his desk and slammed... Read more

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  • Sep 06
  • Rentals
  • Cedar Rapids, Iowa
  • Moving Boxes
  • 20

The person at the store suggested me to take more moving boxes than i needed because i can return unused boxes but haven't provided me recipt for boxes now i have unused boxes in my home and at the new U-Haul location they are asking me contract # for the moving boxes which was never provided to me. I tried to call Sierra Foods location to get contract number and they promised that they will call... Read more

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