UHaul Complaints and Reviews

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Main address: 2727 N. Central Ave 85004 Phoenix AZ
1-800-GO-U-HAUL 1-800-789-3638 , (1-800-468-4, , http://www.uhaul.com/customer/caf/
  • 304+9 mobile complaints
  • $120K claimed losses
  • $390 average
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  • 15 hours ago
  • Rentals
  • 2

WORST RENTAL EXPERIENCE EVER! I was told to use Uhaul truck for a one way drive, to save money, and time. Bad idea. It took me more than one hour to get the truck even if everything was fill on the website. The office where I took the truck didn't know how to take my paiement on the Uhaul web site, so they charge everything on their garage visa device. I left the truck at the destination... Read more

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  • Sep 14
  • Rentals
  • Duncan, British Columbia
  • Truck Rental
  • 27

My son rented a UHaul truck from STE Rentals in Duncan B.C. Canada. He did not know to drop off the key in the dropbox...I arrived at 9am to drop off the key and finalize the costs. The owner went immediately crazy, screaming and swearing and banging the desk, calling me a liar and that I should "just know the rules". I asked for my bill so I could leave. He ran from behind his desk and slammed... Read more

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  • Sep 06
  • Rentals
  • Cedar Rapids, Iowa
  • Moving Boxes
  • 12

The person at the store suggested me to take more moving boxes than i needed because i can return unused boxes but haven't provided me recipt for boxes now i have unused boxes in my home and at the new U-Haul location they are asking me contract # for the moving boxes which was never provided to me. I tried to call Sierra Foods location to get contract number and they promised that they will call... Read more

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  • Sep 05
  • Transportation and Delivery
  • Denver, Colorado
  • Unprovided Discount
  • 21

I reserved a 26 foot Uhaul more than a month in advance. Two days before the move, they called and offered me a 10 foot truck. After calling customer service, I got a 20 foot Uhaul at a different location. I still wanted the 26 foot Uhaul, so I filed a complaint. They offered a discount on the mileage because I had to make an additional trip due to the smaller truck. I recieved my bill without a... Read more

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  • Sep 04
  • Storage
  • Coon Rapids, Minnesota
  • Turn Signals
  • 10

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went back this morning to have them repair and was treated with extreme rudeness by the owner. He commented that I hadn't made an appointment prior to bringing the vehicle back today. There was no apology, what so ever. I asked why the individual who was working on my vehicle had gone... Read more

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  • Aug 29
  • Transportation and Delivery
  • Janesville, Wisconsin
  • Open Box Delivered
  • 12

I ordered a trailer hitch on the 11th and paid $68 for 1-2 day shipping. It came 14 days later. When I did get it, it came all scraped up and I have to repaint it. The wiring harness box came opened and I don't event know if everything I need is in the box. I called to complain to Michelle Bowman at U-Haul and she told me that she cannot control what FedEx does and that she was sorry the package... Read more

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  • Aug 28
  • Rentals
  • Rental Contract
  • 12

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all the BS we dealt with ( trust me there was plenty) they failed to close out my contract when I returned the truck, they subsequently rented it to someone else who took it to Gulfport MS. The MS UHAUL then closed out my contract , but they charged my company card $426.13 for late... Read more

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  • Aug 27
  • Equipment
  • Brownsville, Texas
  • Uhaul Disk Lock
  • 22

Bought two U-Haul locks in Austin, TX for my personal trailer because they seemed to provide an extra level of security. Tried to unload trailer in Brownsville, TX and one lock will not open; cylinder turned slightly but bolt was frozen solid. Don't have the tools or access space to cut lock off. Can not unload trailer. Called U-Haul dealer on Boca Chica Rd in Brownsville; Jaime said, rather... Read more

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  • Aug 19
  • Rentals
  • Transporter Rental
  • 30

We rented a auto trans porter from uhaul, a uhaul employee hooked it up for us and as we where unloading the vehicle in tow the hitch popped off and slammed into the back o the Tahoe . Causing 1000 dollars damage. We purchased the safetow insurance... what a joke we sent in all documentation just to get a denial. Stating the equipment didn't malfunction and that all there insurance covers. What a... Read more

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  • Aug 13
  • Shipping
  • San Francisco, California
  • Ubox Delivery
  • 20

Ubox Uhaul is an extremely poor way to move. What they post on their website, or promised verbally by the GM of the Bayshore location, and promised is not what I as a consumer received. Our Ubox order was placed late by the SF location, to a 3rd party mover. We dropped our boy on 7/11. The 3rd party movers said they didn't get a contract from Uhaul till 7/16. The 3rd party picked it up on 7/18.... Read more

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