1.3
  • truck1 votes
  • Quality2 votes
  • Service2 votes
  • CUSTOMER service1 votes
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  • From mobile
  • Uhaul
  • Jan 22
  • by anonymous
  • #585509

Called 1 hr before pickup time , had to drive across town truck had 1/4 tank of gas, non op side mirrors and donut crumbs. Mgr said I wouldn't be charged extra milage. IWas!!!?!! Uhaul said fine print says no guarentees. Add comment

  • Dec 22, 2014
  • Rentals
  • Hinesville, Georgia
  • Truck Rental
  • 39
  • REVIEW RATING 4/5

This was one of the worse experience I've witness from uhual itself . From customer service to the actual truck . And it took a lot out of me to even write this comment because I'm in management of customer service and doesn't like to complain about bad actions I receive due to knowing that I deal with these situations everyday but my problems were handle very unprofessional . Being charge an... Read more

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  • Dec 13, 2014
  • Transportation and Delivery
  • Grand Rapids, Michigan
  • Trailer Rental
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

we rented a trailer from Texas and drove it to Michigan. It has a gouge in the tire. We have been trying to call the location where we was suppose to drop it off to tell them that the tire on the trailer is not safe to drive. We are being told that it is our responsibility to deliver it back to the location where we was to drop it off. The problem I have with bringing it back is the tire is not... Read more

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  • Dec 13, 2014
  • Transportation and Delivery
  • Westcliffe, Colorado
  • Car Hauler Trailer Rental
  • 31
  • REVIEW RATING 4/5

Rented a car hauler for a 1,200 mile round trip. Called three business days before to specifically request that my trailer be gone through as I was driving 1,200 miles r/t in two days. Staff hooked up the trailer and I was on my way. 50 miles down the road the local office called me and said that "they weren't sure if they had secured the trailer to my hitch" - they were right! - the trailer was... Read more

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  • Dec 06, 2014
  • Advertisements and Cons
  • Durham, North Carolina
  • 14Ft Box Truck Rental
  • 54
  • REVIEW RATING 3/5

I just rented a 14' box truck from uhaul and needed every inch of the 14' length. After stopping at a Target exactly 1 mile away I noticed the length seemed less and discovered they had given me a 12' and counted the space over the cab as the other 2 missing feet. Doesn't seem like a big deal but it matters. Immediately returned it to be charged with a 3 mile trip (went exactly 2) and the full... Read more

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  • Dec 02, 2014
  • Storage
  • Spokane, Washington
  • Truck Rental
  • 27
  • REVIEW RATING 5/5

If I could give them LESS THAN ONE STAR I would. Where to start.... I rented a U-haul from the downtown Spokane (E. 3rd location). The very same night we rented the U-haul (an HOUR LATER actually), we PHONED DOWN to the location we rented from to inform them that the U-haul was ALREADY having POWER ISSUES (wouldn't restart after shutting it off for 5 minutes). Any person with a shred of... Read more

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  • Nov 28, 2014
  • Installers
  • New York, New York
  • Hitch Installation
  • 22
  • REVIEW RATING 4/5

Got run - around both on line and by phone all in same day. Made purchase and reservation for hitch installation. Location had no hitch mechanic or hitch. Cancelled that order. Called different location. Made reservation for same hitch/installation. Went there 15 minutes early only to find out they too had no one there to install. Ended up buying hitch and will install it myself. Thanks for... Read more

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  • Nov 19, 2014
  • Transportation and Delivery
  • Rochester, New York
  • Truck Rental
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

I *** hate uhual. I had the worst experience. When I went to get the truck as it was reserved. I ended up getting the truck the next day, having to post pone my plans/ my trip. A truck rental that was suppose To be $1513 Ended Up Being 2705. I returned the truck and had fees & mile fees that were not explained to me. I swear uhaul is scam. They just try to take your $ and *** over. Uhaul... Read more

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  • Nov 19, 2014
  • Transportation and Delivery
  • Ridgewood, New York
  • Propane Refilling
  • 18
  • REVIEW RATING 4/5

I've been to the haul at 1330 S Koenigheim in San Angelo, TX 3 times for propane. 1st time they said they had a cracked hose and couldn't fill my bottles. The next time there was no one with a valid card there to pump it. This time I called ahead an was told they were open till 7 and had people there that could fill bottles. When I got there (45 min later) they told me they were out of propane... Read more

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  • Nov 19, 2014
  • Transportation and Delivery
  • Edmonton, Alberta
  • Van Rental
  • 28
  • REVIEW RATING 4/5

UHaul broke contract. My family member booked using the 1-800 number for 234.00 +tax, 900 km free, 24 hour rental for a van to move from Calgary to Edmonton. When I went to pay, I noticed the total to be 369.00. They basically said, no way was my family member quoted that and this was the price. We got pretty close to what was quoted but they broke our contract with no apologies. Phoned Thrifty... Read more

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