1.2
  • Truck1 votes
  • Repwest insurance1 votes
  • insurance adjuster1 votes
  • Service4 votes
  • Their gas tank fraud3 votes
  • Quality3 votes
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  • Apr 14
  • Rentals
  • Las Vegas, Nevada
  • Truck Rental
  • 7
  • REVIEW RATING 4/5

Worst customer service ever! I was told a hold would be put on my card, but the cashier charged almost double the amount as a debit! As of today 3 days later, the funds still have not been credited back on my card. The truck they tried to give me had the check engine light on. I had to say something about it to get a different truck. The truck they did give me ended up stalling during the move... Read more

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  • From mobile
  • Uhaul
  • Apr 07
  • by anonymous
  • #618766

Drove from dayton oh to pera il u haul wont rent car hauler because i have ford expl even have v8 with toe pkg i contactef ford motor no safty issues Add comment

  • Mar 29
  • Rentals
  • Springfield, Oregon
  • Truck Rental
  • 27
  • REVIEW RATING 4/5

Horrible company. We secured a truck for our daughters move two weeks in advance. We received emails with updates telling us everything was in order the day before her 16 hour move on a Sunday we get a call informing us that they don't have a truck available with in 100 miles. WTH. We had everything planned and our daughters job depends on her being there. Now with no truck what do we do? They... Read more

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  • Mar 28
  • Rentals
  • Mountain View, California
  • Truck Rental
  • 2
  • 2
  • 29
  • REVIEW RATING 4/5

I reserved a truck on Wed 3/25 for pick up on Sat 3/28 at 6:30pm, I got a text from uhaul on Fri 3/27 saying that my pick up time was changed to Sat 3/28 at 9:00Am instead of 6:30Pm as I've requested. Then on Sat 3/28 at 10:21am I received another text saying that my truck was not available at my location where I had reserved it but It was going to be available 15 miles away . uhaul changed my... Read more

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  • Mar 27
  • Transportation and Delivery
  • Evanston, Illinois
  • Truck Rental
  • 27
  • REVIEW RATING 4/5

I traveled under 30 miles, but was charged 150 miles of gas. I know the 60 gallon fuel tank didn't move by 1/4 of the tank in just 30 miles (i.e., 2mpg)! Per UHaul's site a 26' truck is 10mpg which amounts to 3 gallons, not 15! Even with a load mpg would not grow to be 500% inefficient. It is not possible. I am certain UHaul is doing some very shady business. I was also charged for padding which... Read more

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  • Mar 20
  • Rentals
  • Nashville, Tennessee
  • Trailer Rental
  • 1
  • 1
  • 69
  • REVIEW RATING 5/5

I am the CEO of a small corporation, and I serve on the board of other, large corporations. After multiple bad experiences with Uhaul in Nashville, TN, I have come to the conclusion that customer service really needs to get their act together. This is my second time using Uhaul in the past 2 months, and it is becoming just as horrendous as the first. The first time I used Uhaul was at the end of... Read more

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  • Mar 15
  • Transportation and Delivery
  • Flushing, Michigan
  • Positive Experience
  • 2
  • 2
  • 27
  • REVIEW RATING 4/5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I called Repwest, and they told me an adjuster will call me in 2-3 days. Within 15 minutes Justin Bailey, the adjuster called! He told me to fill out the forms he will email me and include any pictures of the damaged items. I emailed back detailed pictures and the forms. A few days... Read more

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  • Mar 11
  • Rentals
  • Landisburg, Pennsylvania
  • Truck Rental
  • 2
  • 2
  • 41
  • REVIEW RATING 5/5

My husband and I made reservations to move my Mother's furniture from her house after her death to our home 3 hours away in PA from DE. My husband made the reservations in his name, provided his driver's license and his credit card. I was waiting outside for approximately 25 minutes and went in to see what was the status of the situation as we had people waiting on use to move the furniture. They... Read more

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  • Mar 05
  • Rentals
  • Reno, Nevada
  • Trailer Rental
  • 32
  • REVIEW RATING 3/5

Get rid of the trailer guarantee if you are not going to stand by it. I rented a trailer for the location 1 mile from my house but get a call saying that the trailer is not available and I have to drive 88 mile round trip for the trailer I was guaranteed but had to go to Carson City not the place I made the reservation for. So people beware, put your credit card in and do not pick up your rental... Read more

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  • Mar 04
  • Rentals
  • 29
  • REVIEW RATING 4/5

Another Uhaul employee posting a fake comment. The public are aware of your practices, pretending to be a regular consumer making comments with the intent to discredit, by pointing out grammatical errors, caps lock being on, and placing blame on customers for the pathetic and sad actions of employees. If the customer did in fact make a mistake and left her money (like EVERY HUMAN BEING has... Read more

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