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  • Customers like
    • Smooth ride1
    • Truck1
    • insurance adjuster1
  • Customers don't like
    • Customer service9
    • Service5
    • Their gas tank fraud3

  • 1 day ago
  • Transportation and Delivery
  • Saint Peter, Minnesota
  • Moving And Storage Services
  • 3
  • REVIEW RATING 3/5

trying to get someone to answer the phone is ridiculous and when you do they hang up on you. i held for 25 minutes and disconnected. they don't seem to know the answers anymore than you do. i would never use them again and if you think you are saving money you'd better think again. The only thing good about this whole thing are the moving companies. They are at least professional. I would... Read more

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  • Aug 28
  • Transportation and Delivery
  • Boston, Massachusetts
  • U-Haul Rental Truck
  • 6
  • REVIEW RATING 4/5

If I could give U-Haul a 0 star rating I would! Dealing with the Boston location on Mass. Ave. was a horrible experience! I booked a reservation over a month in advance and a few days before I was about to move, they called to say they were canceling my reservation, against my wishes. They admitted to sending my confirmation email by mistake because they didn't have enough trucks and they... Read more

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  • From mobile
  • Uhaul
  • Aug 28
  • by anonymous
  • #690598

Had a reservation they booked it as a 24 hour rental and then refused to rent it at all the manager was unprofessional and rude no customer service skills at all this was the Taylor MI one on telegraph Add comment

  • Aug 25
  • Transportation and Delivery
  • Norman, Oklahoma
  • 13
  • REVIEW RATING 3/5

I went to pick up my "reserved" 6X12 trailer for my move. They have no knowledge of the reservation! However they have "one" left. Of course I can have that one. The advertised cost was $432. They want you to get the insurance, then they tag on a "RENTAL FEE" a "DOPISIT" for the trailer! for what? The rental fee is $432! And I was never asked to put down a deposit! I feel those two fees are a rip... Read more

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  • Aug 24
  • Transportation and Delivery
  • Seattle, Washington
  • Trailer Frame
  • 7
  • REVIEW RATING 3/5

U Haul has now 'hit" the 'off shore" call center process. It use to be, I could call the any of the local Rental outs to make inquiries. However, over the passed week and today, I have place 10 calls, to the local phone numbers; all of these have went into a 'call center" some based in Arizona; others in other States, but NOT Seattle or Washington state. A simple inquiry and question: do you have... Read more

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  • Aug 23
  • Transportation and Delivery
  • Columbus, Ohio
  • Uhaul Trailer Rental
  • 18
  • REVIEW RATING 4/5

I rented an auto transport (trailer) to tow a classic car from Ohio to Florida. It was a huge hassle waiting in line to rent the thing. Finally the U-Haul guy hooked the trailer to my truck, tested the lights and I was good-to-go. NOT!! Once home, I attempted to drive the car up on to the transporter, BUT THE TONGUE OF THE TRAILER WAS NOT LOCKED ON TO THE TRAILER BALL! My wife was standing on... Read more

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Resolved 100% FULL

  • Aug 08
  • Moving and Storage
  • Des Moines, Iowa
  • U-Haul Truck
  • 3
  • 3
  • 119
  • REVIEW RATING 5/5
Uhaul - Rude, disorganized customer service
1 of 2

I had yet another bad experience with U-Haul. This is my second move with them in six years and both were horrible experiences. Regarding my contract number 22894473, I picked up my U-Haul at the location of 3411 S. Virginia St. Reno, NV 89502 (864055). They were friendly. I was to reserve the truck for 6 days, however, since I was making such a big move to Iowa, the associate Cassandra Shaw was... Read more

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  • Aug 06
  • Employees and Ex-employees
  • Stowe, Vermont
  • Uhaul Work Experience
  • 46
  • REVIEW RATING 3/5

Four years ago I became a uhaul dealer in the toronto ontario area. For the first four years our revenues were roughly the same, around five thousand in commisions. This year the corporate head office kept taking the trucks that came to our location so our revenues dropped drastically to just a few hundred dollars. During our tenure as a uhaul dealer we had many furious customers yelling into our... Read more

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I had uhaul in Thornton Colorado install a hitch on my sons 2007 Dodge Nitro. The mechanic left a wrench under the hood and a couple hours later the car broke down causing over $1100 in damage and uhaul will not do a thing about it. Worst customer service ever!! They will not even return my phone calls!! Add comment

  • Aug 03
  • Rentals
  • Escondido, California
  • 15Ft Moving Truck Rental
  • 46
  • REVIEW RATING 4/5

8-3-15 My Name is Richard Orrell master # 94192049 U I called on 7-31-15 to reserve a 15ft truck and a 6ft trailer. She said it would be 29.00 for each rental. I thought about it and call that night the place where I was going the pick them up the next day. I asked to rent two 15ft trucks instead of the trailer? He said no problem? I asked if I needed a # of some kind he said I didn’t he had 12... Read more

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